Tag: voice recognition

TalkTalk launches mobile security through voice biometrics

Instead of depending on passwords, which are riddled with problems on every side, the company is headed elsewhere.

TalkTalk has now announced that it will be boosting its mobile security by way of voice recognition technology that will allow their customers to access their accounts, following a hack that revealed thousands of personal customer details in 2015.

Customers phoning TalkTalk support can provide identity confirmation through the sound of their voices.

This has been made possible through the new mobile security biometric technology implemented by TalkTalk for identification purposes. The tech recognizes the user’s identity through an analysis of the voice characteristics of the speaker. In order to set up the voice based security system, the customer is asked to repeat a phrase three times. Through that repetition, the technology develops a blueprint of the voice of that individual. That way, the next time the customer service is phoned, the system will recognize the individual’s voice.

This customer service and mobile security feature eliminates the requirement for providing personal details.

Mobile Security - VoiceWhile it remains the standard for people to use their mother’s maiden name or another password in order to access accounts, TalkTalk is stepping away from that process so that the voice alone will be all that is needed. Moreover, this new program, called TalkSafe, will also be able to reduce the amount of time required for the phone call. Instead of having to go through a time consuming process of checking personal details to confirm identity, voice authentication will do it automatically, right at the start in a few short seconds.

According to TalkTalk, this is one of the most secure and safe ways for a customer’s identity to be confirmed. The reason is that the biometric tech is able to capture more than 100 different voice characteristics. This includes the shape of the nasal passage and the larynx, in addition to the way words are emphasized and pronounced and the speed at which they are spoken.

When discussing this digital and mobile security tech, the company’s consumer managing director, Tristia Harrison, explained that “We’ve listened to what our customers have told us about wanting a simple, secure service. TalkSafe is an important and exciting step on that journey.”

Siri voice recognition lets it recognize the device owner

Users of iPhones may or may not be comforted by the fact that their smartphones may know the sound of their voices.

Apple users have become very used to the sound of the vocal command feature of their devices, and now the Siri voice recognition technology is actually allowing the device to recognize the sound of its own owner.

This allows Siri to compare the voice of the owner of the smartphone to that of other people.

This new feature has been added to the Siri set up process in the latest iOS 9.1 GM. As there is an M9 motion processor built into the latest iPhone devices, this makes it possible for Siri voice recognition to remain functional 24/7. The reason, said the Tech Times, was because the co-processor of the device is always on. Furthermore, due to the latest set up process, these smartphone owners can actually train the recognition feature of Siri by using the built-in device microphone and speaking a few words.

This gives the Siri voice recognition the ability to become accustomed to the voice of a device’s specific user.

iPhone - Siri voice recognition When a phrase has not been stated in a way that is clear, Siri will continue to request that the user repeat it until the entire line has been completely understood. In order to take advantage of the individual voice recognition from Siri, there are five steps that a user must complete. For most people, this should be relatively straight-forward.

That said, there has yet to be official confirmation as to whether or not the outcome of requests will be any different depending on whether or not it is the user’s voice that is detected during a query. Moreover, it isn’t entirely clear whether or not iPhone owners who use their devices bilingually will need to repeat the training in their two different languages. That said, Siri can speak 25 different languages, so it is likely a good idea for an owner to choose his or her primary language for the training for Siri’s recognition of his or her voice.

Before the latest update to iOS, the Siri voice recognition feature required users to take a few exercises. Only after that point could the “Hey, Siri” feature be used because the digital assistant would be able to tell who was talking.