Tag: mobile commerce retail

Mobile commerce is triggering a revolution in the retail space

Retailers are beginning to change the way they do business with consumers

Manhattan Associates, a prominent software developer, predicts that the retail sector will experience a major shift in the coming years. The organization predicts that retailers will become more customer-centric, offering more personalized shopping experiences. The rise of mobile commerce is has had major influence on the retail sector, forcing many merchants to embrace mobile technology in an effort to adequately connect with a new generation of consumers with evolving interests.

Improving the shopping experience is becoming a priority for retailers throughout the world

The organization notes that merchants will have to address five key areas in order to find more success in changing markets. The first, and perhaps most important, area is making sure the shopping experience is personal and convenient. This is where mobile shopping can shine, as shopping platforms that allow consumers to use their smartphones to purchase products can offer them a personalized experience that other platforms do not have.

Store assistants could make or break the shopping experience

Mobile Commerce - Retail RevolutionMerchants will also have to understand the roles that store assistants play in the shopping experience. Store assistants must have the knowledge and skill to serve consumers effectively, especially as mobile commerce continues to grows. More retailers are making use of mobile shopping platforms and supporting mobile payments at physical locations. As such, store assistants must be well versed in how new payment systems work and how to ensure that consumers have the best shopping experience possible.

Millennials are beginning to hold more power in the retail space

Retailers will also have to consider the growing power of Millennials, whom are becoming the largest demographic in the mobile shopping space. These consumers have a seemingly intrinsic connection to the digital world and mobile technology. If retailers can connect with these consumers, they may find enthusiastic shoppers whom are willing to spend considerable amounts of money on products and services that they are interested in. These consumers are already quite comfortable with the concept of mobile commerce and have shown that they are quite willing to make use of mobile shopping platforms.

Mobile commerce fraud comes with a price to retailers

The results of a new study have shown that while this is already expensive, the problem is only going to grow.

A new report has recently revealed the results of a study that has shown that at the moment, fraud in mobile commerce is costing an average of 3 percent of the total revenues of retailers who are selling over this channel.

Moreover, the faster the growth of this ecosystem, the more the cost of fraud is likely to rise, said the study.

This research was conducted for RSA – an encryption vendor – and TeleSign – a vendor of fraud prevention – and it analyzed the responses of 250 different enterprises that had an average revenue of $2.54 billion. Among them, it was determined that the annual loss as a result of fraud over mobile commerce was $92.3 million. In certain cases, the impact of fraud on m-commerce was a s great as 25 percent of the sales of the retailer over that channel.

This mobile commerce study showed a great deal of insight into the impact of fraud on retailers.

Mobile Commerce - Retail and FraudThe survey was conducted online, and among the respondents, 8.4 said that they had not detected any losses as a result of fraud that had occurred either online or over m-commerce channels. That said, 34 percent of the respondents said that they had lost up to 5 percent of their revenues to fraudulent purchases. Another 13.6 percent claimed that the losses they had experienced from fraud online fell between 11 percent and 25 percent. Just over that amount, 14.4 percent, said that their fraud rate was between 26 and 35 percent. And finally, 11.6 percent experienced a staggering online fraud rate of 36 to 50 percent of revenue over those channels.

Although the overall average losses from fraud was from 6 to 10 percent of online revenues for most companies, when looking specifically at medium sized businesses that had revenues within the range of $500 million to $1 billion, the situation was not as “good”. In that group, the average online rate of fraud was between 11 to 20 percent, according to the research.

When it came to mobile commerce fraud, specifically, it was only the very smallest companies that experienced a rate that was under 10 percent. The average large company lost between 10 and 24 percent of their revenues to fraudulent transactions.