Tag: m-commerce

Consumers are open to accepting geolocation tech in order to access in-store services.

According to the newly released results of a study conducted by Zebra Technologies in its Corporation Global Shopper Study, shoppers are open to using location based technologies while in store in order to be able to gain access to services and offers that will enhance their experiences.

The study results offer insight into a range of different consumer interests in terms of mobile tech use.

Among the participants in the survey, the majority expressed an interest in using relevant location based technology over a store’s WiFi in order to enhance their shopping experience. Among the types of services in which they expressed interest were mobile coupons (said 51 percent), in-store shopping maps (45 percent), and help from associates (41 percent). This was the eighth annual edition of this study by Zebra Technologies.

The study also showed that location based technology could offer real-time info that shoppers want.

Among the respondents to this survey, 34 percent said that they felt that they had a better connection with a store through real-time information that they received through mobile devices than they did through the assistance of human associates working in the stores. At the same time, 64 percent of shoppers expressed that there was a greater likelihood that they would buy something if they felt that they were getting better customer services. Moreover, 52 percent of the participants in the research said that they valued retailers that improved the efficiency of the shopping experience through the use of technology.

Over three out of every four shoppers (76 percent) stated that they had a positive feeling about the experience of shopping in brick and mortar stores, and almost half of all consumers believe that technology solutions are assisting retailers in being able to better their shopping experience.

More insight was provided about the potential value of location based technology when it was revealed that 53 percent of consumers said that they “showroomed”, that is, they went to a store in order to have a look at a product, in person, but then bought that same item online. Equally, about a third of shoppers preferred to buy a product online and then pick it up at their nearest retail location, instead of having it shipped.

SmarTone plans to launch a new service later this year

SmarTone Telecommunications, a mobile network operator in Hong Kong, has plans to play a larger role in the mobile commerce space. The company is expected to launch a new service called “Kiss” later this year, which will allow consumers to use their mobile devices to pay for goods at physical stores as well as online. SmarTone has been signing up retailers that will be using the service as a way to better engage mobile consumers.

Kiss could become a popular tool for retailers

Kiss has been in development for the past two years and the platform may be ready for launch in December. There may be licensing opportunities for Kiss as well, especially as more organizations become interested in mobile commerce in an attempt to cater to consumers with smartphones and tablets. Merchants using the service will be charged a monthly fee and they will be able to use the Kiss platform to establish mobile storefronts that make it easier for consumers to shop with their smartphones.

Retailers are looking for ways to engage mobile consumers

There is a great deal of competition in the mobile commerce market. Retailers have been looking for new ways to engage consumers that are becoming heavily reliant on their smartphones. These consumers are using their devices to shop online for products that they are interested in. Mobile shopping is particularly popular among those with long commutes, as it enables them to get their shopping done without having to visit physical stores.

Retailers are showing more interest in getting involved in mobile commerce

Engaging mobile consumers is becoming an important priority for retailers. In the past, retailers had little interest in the mobile space, as they had relatively low knowledge of mobile commerce. Now, however, retailers are turning to companies like SmarTone in order to connect with consumers in a more dynamic way. Mobile network operators are beginning to play a bigger role in the mobile commerce space as well, as they have begun to see promising opportunities to provide valuable services to consumers and businesses alike.