Tag: holiday shopping

Mobile commerce will play a major role in holiday shopping

Whether retailers are ready or not, smartphone is going to have a considerable impact on consumers.

As is the case every year, holiday shoppers in 2014 will be looking to find the very best deals, and mobile commerce will be playing a very important part in that, regardless of whether or not the actual purchase is made over smartphones and tablets.

A growing number of pre-holiday survey results are starting to be released and they show that consumers want m-commerce.

One of the top consumer desires has been shown to be the ability to use their devices in order to price products and look for deals. Mobile commerce is more than simply making an online purchase through the use of a smartphone or tablet. According to a Google Consumer Surveys study that was conducted on behalf of Thinknear and that involved the participation of 1,000 adults in the United States, one in every three holiday shoppers plans to use a their devices to check prices.

Even before a shopper leaves his or her home to hit the stores, mobile commerce will play an important role.

Mobile Commerce Survey - Holiday ShoppingThe recent survey showed the following activities for which consumers expect to use their mobile devices during the upcoming holiday shopping season:

• Price comparisons (32 percent)
• Researching ideas for gifts (31 percent)
• Reading product reviews (27 percent)
• Looking for deals such as sales and coupons (25 percent)
• Creating a shopping list (22 percent)

These are very interesting statistics and reflect the type of behavior among consumers that retailers are going to want to take very seriously if they want to be able to get the most out of the holiday shopping season.

These results also reflect those that were revealed within the American Express Spending and Savings Tracker study that had been conducted by Ebiquity. Within that research, it was shown that the leading activities to be expected in online and mobile commerce during the holidays will be price comparisons, checking out ideas for gifts, and locating the best deals. These studies showed that these activities may be conducted before leaving to shop, or could occur while in store.

Retailer finds success in mobile payments

eBay reports strong activity over holiday shopping weekend

Retail giant eBay has reported impressive growth over the recent holiday shopping weekend, extending from Thanksgiving Day to Cyber Monday. The retailer has been quite cavalier with its approach to the holiday season in the past, making aggressive efforts to engage consumers and provide them with reasons to shop online rather than visit physical stores. This year has proven no different, but eBay has been putting a bolder emphasis on mobile commerce in the hopes of engaging the growing number of consumers with mobile devices.

Consumers show their proclivity for mobile shopping

According to eBay, mobile commerce volume, in terms of transactions, grew by 96% over the holiday shopping weekend. PayPal processed the vast majority of the mobile transactions being made during this period, reporting a 115% increase in mobile spending. PayPal notes that Cyber Monday represented the most active day, in terms of mobile payments, it had ever experienced in its history.

eBay predicts $20 billion in mobile payments for 2013

Mobile Payments - eBayThe holiday season is not over, of course, and shopping is expected to continue being a high priority for many consumers through the end of December. eBay anticipates that it will handle some $20 billion in mobile payments this year, with the majority of these payments coming from the holiday season. The retailer has been working to encourage consumers to make mobile payments throughout 2013 and has managed to find some success in this endeavor with the help of PayPal.

NFC alternatives provide consumers with more options

PayPal has become quite powerful in the mobile commerce sector, as it has offered a payment solution that is not based on NFC technology. Payment platforms that make use of NFC technology can typically only be accessed by NFC-enabled devices, which are not abundantly available to consumers currently. PayPal, and other companies interested in mobile commerce, have been working to provide consumers with an alternative to NFC in order to make it easier for them to make mobile payments.