Even among users of these smartphone based wallets, the services aren’t used for most purchases.
Although mobile payments, as a whole, have started to attract the interest of some consumers, they are not providing the true adoption rates that would be required to call this transaction method an actual mainstream success.
Mobile wallets are being used by only 16 percent of device owners.
Moreover, even among those who actually use them, only very few are using them all that often, says a Yankee Group report that has recently been published. It stated that over the three months before the report, only 16 percent of smartphone owners actually used those devices for making a purchase in store.
The report showed that despite this, two thirds of consumers are actually interested in mobile payments.
The report was titled “U.S. Mobile Wallet Roundup: Gauging the Future Potential of Today’s Solutions”. It explained that while there is widespread interest in these wallets, that is not translating into actual adoption, quite yet. That report also assigned PayPal the top spot within this particular space, as 15 percent of consumers had use the company’s app within the previous month for making a purchase in-store.
Within the report, a Yankee Group analyst named Jordan McKee pointed out that every day seems to produce another level of growth when it comes to mobile wallets. However, the actual success in that area is not quite as defined as the hype, itself. McKee added that despite the fact that there have been massive investments throughout this environment, which have been worth billions of dollars, the actual uptake and use of this technology has been far less than “illustrious”.
Among those who are actually using mobile payments, 73 percent are doing so less than five times per month. This indicates that this type of transaction still has a long way to go before it is the top choice among even those consumers who are actually using it – which are clearly in the minority. It is the opinion of the report that this will not see a drastic “change anytime soon”, though they do feel that there is great potential over time due to the massive consumer interest.
BWild |
February 28, 2014
As smartphone based transactions take off at breakneck speed, everyone is trying to hop aboard.
The speed with which mobile payments services are growing and are becoming accepted have now made it clear to most large banks that if they want to be able to remain relevant into the future, they will need to be able to offer their customers the ability to pay for goods and services through the use of smartphones.
Many telecoms and credit card companies are also hopping on board this massive trend.
Even retailers are starting to come up with their own opportunities to hop onto the mobile payments bandwagon and are coming up with their own unique strategies. As the shift toward smartphones as a platform continues, a growing number of companies from massive international giants to small mobile app development startups are trying to turn themselves into important players in this sector.
As mobile payments adoption becomes more common, the competition for those positions is growing.
In fact, it has already reached the point that solutions providers are trying virtually anything to carve out their share of this market, and to continue clawing to broaden that share. Unfortunately, as this continues to occur at an increasingly rapid rate, it is also causing this particular market to fragment. The technology as a whole is owned by many groups and within each group there is a flood of different players. Every one of them is looking to dominate as opposed to creating a consistent experience overall.
The result has been the development of what David Sear, Weve managing director, called a “mess”. He pointed out that “It is confusing for people and for banks, as well as being costly all round.” He explained that scalability is critical in order to make this market work. While it is currently questionable whether the situation is contributing to bank revenues in any way, it is undoubted that these institutions must hang onto it, regardless, in order to succeed in the future.
This fact makes the future of mobile payments extremely hard to predict. The form of it, at the moment, suggests that it will only continue to become more muddied and complex before it has the ability to improve.
