Tag: mobile payments

E-commerce is growing among small businesses

| November 28, 2014

New report shows that small retailers are becoming more invested in the digital space

A growing number of small businesses are beginning to embrace mobile commerce in the United States. Throughout the years, small businesses have been relatively slow to embrace e-commerce on any kind, partly due to the costs involved in doing so. Over the past few years, however, many retail businesses have been finding more success by engaging consumers online, especially during the holiday season. A new report from Duda, a website-building group, small businesses are growing increasingly invested in the digital space.

Small businesses expect to see 25% of their holiday sales come from online shopping this year

The report found that many small businesses in the U.S. expect 25% of their holiday sales to come from online shopping this year. Approximately 14% expect to see more than half of their holiday revenue come from e-commerce. The report provides a new perspective on the e-commerce space. Many believe that consumers generally favor shopping on sites like Amazon and eBay when they are looking for products, but consumers have shown willingness to shop directly from sites built by retailers, especially when it comes to shopping from a mobile device.

Small businesses have been slow to embrace e-commerce

e-commerce - businessSmall businesses have been able to get by without having a significant online presence for years, but that may no longer be the case. Consumers are becoming more reliant on technology and many want to make use of online services that make shopping more convenient for them. This has lead to a surge in mobile commerce, as consumers have begun gravitating toward mobile-centric services. Social media is playing a role in the growth of e-commerce as well and small businesses may be able to capitalize on that trend.

Social commerce could help small retailers engage consumers more effectively

So called social commerce is becoming quite popular among consumers. This concept is relatively simple, as it involves shopping for products online using social media sites like Facebook and Twitter. Small businesses may be able to engage consumers more effectively by adopting some of the principles of social commerce.

Minority of consumers want to make mobile payments during the holidays

| November 25, 2014

New survey shows that 30% of smartphone users plan to make mobile payments in stores

The holiday season is rapidly approaching and retailers expect to see a great deal of activity in the mobile commerce space. Some may be too cavalier with their expectations, however, as a new survey from Stratos suggests that mobile shopping is only an interest to the minority of consumers. The survey found that 30% of smartphone users plan to pay for products in physical stores using Apple Pay or Google Wallet.

The demand for in-store payment support is rising, but consumers are slow to respond to new services

In-store mobile payments are still rare, but retailers have been investing heavily in bolstering the infrastructure to support these payments over the past year. Many retailers want to see consumers use their mobile devices in their stores, expediting the checkout process and taking advantage of the mobile services that these retailers have employed. Consumers may be more prone to shop online with their mobile devices, however, rather than use their devices to purchase products in physical stores.

Lack of awareness among consumers may be the reason behind slow adoption

Mobile Payments - Holdiay SeasonThe survey also found that 69% of consumers do not know which retailers actually accept mobile payments in their stores. Many retailers have been sluggish in promoting their mobile commerce services, which has lead to a lack of awareness among consumers. Some retailers are not convinced that mobile commerce is a worthwhile investment. While they have taken moves to support mobile payments, they have only done so to accommodate consumer demand to a modest degree.

Consumers may favor mobile commerce as a way to avoid having their payment cards lost or stolen

The survey found that the most popular reason consumers would use mobile payments was to limit the threat of having their credit or debit card stolen. During the holidays, stores become packed with shoppers. Some seek to exploit the financial information of others by stealing their payment cards. In other cases, the commotion at stores can cause people to misplace and lose their payment cards. While mobile devices are not theft proof, consumers often keep a better handle on their smartphones than their payment cards.