Tag: mcommerce

The mobile field shouldn’t be taken lightly

Mobile commerce is quickly proving that it is much more than a passing novelty. Mobile technologies like smartphones and tablets are playing a larger role in people’s daily lives. As such, they are beginning to demand services that are specifically tailored for mobile life. Retailers and other businesses are beginning to accommodate this demand, but many are running afoul of serious security issues that could have a catastrophic effect on the mobile space as a whole.

One of the most significant problems that the mobile space faces in terms of security is an overabundant lack of awareness from consumers and businesses alike. Both parties are somewhat oblivious to matters of security, especially when it comes to mobile technology and mobile-centric services. For businesses, this lack of awareness is largely due to decades spent in a world without mobile technology. Consumers are somewhat uninterested in mobile security, wanting instead for their devices and their favorite brands to handle the behind-the-scenes issues without every making their efforts visible.

Lack of awareness is a serious problem

The problem is that this lack of awareness creates a risky environment for mobile commerce. The mobile space is already very attacking to malicious groups because of its trafficking of financial information. A lack of security awareness means that these groups can, at times, move throughout the mobile space unchecked, exploiting financial information wherever they find it. This is becoming a major problem for some businesses focused on the mobile space as they are finding themselves exposed to risks that they do not fully understand how to deal with.

Many businesses are beginning to involve themselves in the mobile world. These businesses see a great deal of promise in mobile commerce and have been inspired by the major success that others have found in this field. Inspiration is not enough to ensure success for these companies, however, as many have rushed into the mobile space with poorly designed platforms and services that have been met with failure. Many of these services lack the security features necessary to be considered viable, while others simply don’t work well.

These platforms represent a significant investment from the companies that make them and their failure constitutes a serious loss. Companies looking to get into the mobile commerce game have to be careful and gauge whether their hasty entry into the market is worth the potential for failure and serious loss.

Applications are beginning to lose out to mobile sites when it comes to consumer shopping behaviors.

According to some of the latest statistics that were presented in a report on a recent study, consumers are now visiting m-commerce websites more frequently than apps, though they are more likely to make an actual purchase using the application.

This suggests that brands hoping for the greatest mobile shopping success may need to focus on both channels.

This also suggests that the previously recommended decision for brands to place all of their concentration on mobile app development in order to succeed in m-commerce may no longer be the ideal path. This is because the majority of smartphone users would prefer to interact with stores on their devices using websites and not applications. This is particularly true when it comes to informing themselves about the brand, store, shop locations, and products, for example.

The study looked into the way that consumers use m-commerce in order to interact with brands.

It was conducted by ICM Research, which surveyed more than 1,300 smartphone owners. It asked them about their interaction with a rather limited sample of 13 different retailers, over their smartphones. Across 12 of those 13 retailers, the websites were the most commonly used mobile shopping option. The only exception, the last of those retailers, was eBay, where the app received the largest amount of traffic.

The company that experienced the smallest number of mobile app users was Boots. Only 8 percent of the smartphone users who interacted with that brand and took part in the study did so by way of the app. Comparatively, 65 percent of them used the mobile website for this purpose. The retailer, Next, known for its fashions, experienced the second lowest use of its app – 11 percent – when compared to the interactions over its mobile website – 62 percent.

On the other hand, eBay’s m-commerce app was used by 52 percent of the respondents, whereas 35 percent of the respondents said that they interacted with that brand over their mobile browsers. Jamie Belnikoff, associate director at ICM Research, pointed out that the degree to which consumers seemed to prefer websites to apps surprised him.