A recent survey has shown that less than half of marketers know how to handle unwanted attention.
According to the results of recent research conducted by eMarketer, over 88 percent of all businesses are using social media marketing as of this year, and yet the majority of them are still struggling to be able to properly use this channel and measure their campaign successes.
Moreover, almost half of those marketers don’t know how to handle negative posts.
According to Social Media Marketing University (SMMU) a training firm for the use of this channel, one in four marketers do not have a plan for handling negative posts against them, but they are trying to develop one. Nearly that many, again, have absolutely no plan for dealing with negative social media attention and have no intention of trying to create one.
That said, despite the lack of negative social media marketing plan, the majority will still respond.
SMMU’s stats showed that even though more than half of marketers don’t have a set strategy for dealing with negative posts in an effective way, the majority will respond to it. Moreover, many will create their response within an hour of the appearance of the negative post, in the first place. Another 52 percent said that they will respond within the first twenty four hours following the negative posting. Only five of all of the respondents to the survey said that they either hardly ever, or never, respond to negative attention over social media.
Among the respondents, Walmart was one that had previously taken a rather passive strategy when t comes to what its critics are posting over Facebook, Twitter, Google+, and so on. That said, it has since changed its tune. In the past, it simply used these channels as a fast, easy, and affordable way to help to create a push for its messages. However, this direction changed considerably last year as it began to provide rapid responses to negative posts, with a special effort to keep up positive posting and by providing information to correct misunderstandings.
This is a common evolution in social media marketing strategies as companies slowly begin to understand the way in which they can not only share their news but also interact and engage with consumers.
A smartphone focused advertising network has now been launched by the social media giant.
At the F8 developer conference, Facebook unveiled and launched their new mobile marketing network that provides the ability to target users throughout the various applications that they use on their devices.
This also gives the ability to target them for advertising based on the data they have shared with the social network.
The new mobile marketing product has been called the Facebook Audience Network, and it gives brands the ability to place their advertisements on third party applications through the use of the intricate targeting data from Facebook. This network has been under testing by the social media giant since 2012. It will give advertisers the capability to use both custom units or the traditional standard form of banner ads.
This new mobile marketing network will place Facebook in direct competition with InMobi and AdMob.
It also adds a new way in which Facebook is competing with Twitter, as that other social media platform has already taken its own type of approach to smartphone based advertising after it acquired the MoPub ad network in 2013.
So far, though there have been many efforts and repeated high hopes regarding Facebook’s mobile advertising strategies, there have yet to be a great deal of large scale successes. This, despite the fact that the social media platform claims that there are one million advertisers currently using it to reach consumers.
The signature smartphone ad, which gives developers the opportunity to be able to promote app installations, currently makes up 59 percent of the ad revenue for the company as a whole. Last Wednesday Mark Zuckerberg stated that Facebook was behind a massive 1 billion application installations until now. He added that “I’m really excited about this Audience Network,” expressing that “This is really the first time that we’re going to help you monetize in a serious way on mobile.”
This mobile marketing network is one of a series of new Facebook features that are focused on providing advertisers on developers. It is also working toward a method that will allow one app to be able to link to another without having to use a mobile web page as a “middleman” along the way.
