Category: Mobile Marketing

Social media marketing at Facebook to be toned down

The popular online network has vowed that it will add a smaller number of unwanted ads in user Newsfeeds.

According to the latest social media marketing move from Facebook, the Newsfeeds for the users of this network will contain fewer ads for products and services that have no interest for the specific users.

This announcement was made by Facebook as it shared the changes it would be making in its advertising policy.

This was the most recent social media marketing effort at Facebook for refining its Newsfeed ads, which are growing in importance to its overall business. According to the statement from the company, “When deciding which ad to show to which groups of people, we are placing more emphasis on feedback we receive from people about ads, including how often people report or hide an ad.”

This is social media marketing decision was made in response to the number of ads being hidden by users.

Social Media Marketing - Facebook Ads to be toned downAccording to the company’s announcement “If someone always hides ads for electronics, we will reduce the number of those types of ads that we show to them.” Facebook has been using a number of social media marketing strategies to try to make advertising more central to the user experience without actually causing its 1.15 billion users to become frustrated with the service.

This is important, as social media marketing brings in approximately 85 percent of the revenue of this leading company. It is currently injecting one paid ad into every twenty of the user’s Newsfeed “stories” and has been doing so since July.

Although large brands such as AT&T and Toyota regularly advertise using Facebook’s social media marketing, the company also earns a considerable income from marketers of products such as teeth whitening kits and weight loss systems. According to analysts, some users are not thrilled about these less than fashionable ads stuffed into their Newsfeeds.

Analyst Nate Elliot from Forrester Research stated that Facebook will need to take careful steps in its social media marketing in order to keep the less glamorous ad category from becoming intrusive and that it might be better off leaving them over in the right hand side where they have previously been found, while the Newsfeed remains reserved for higher quality advertising.

Mobile commerce shoppers more demanding, says comScore

The latest report from the firm has shown that while shopping over smartphones and tablets, expectations are higher.

The “UPS Pulse of the Online Shopper Study: A Customer Experience Study” results have just been released by comScore and have revealed a number of online and mobile commerce insights that may be helpful to retailers and other organizations hoping to sell and market over the internet.

Among the central insights included elements of the overall experience that help to drive brand preference.

The mobile commerce study also examined word of mouth recommendations and customer loyalty drivers. What it determined, was that people who shop online are becoming increasingly demanding. Their expectations from retailers are higher than they have ever been.

There are a number of specific things that mobile commerce shoppers want from their experiences.

mobile commerce - Shopping DemandAmong them is that mobile commerce shoppers want to be able to obtain a great deal more information right from the very beginning of their online shopping experience, as well as additional options throughout the checkout and delivery processes, and more channels in which to interact with their preferred brands and retailers.

The comScore report also pointed out that mobile commerce using consumers also want a seamless process for returns, as well as free shipping on their orders, and mobile and social access. The study showed that consumers identified those issues as among the most important to meeting their expectations and their needs.

According to the UPS Canada vice president of customer solutions, Nicolas Dorget, “This study highlights the critical three Cs of today’s retail online customer experience – channels, choices and convenience.” He went on to say that “Retailers can win shoppers over by providing a consistent and positive omnichannel experience. From mobile apps to social media platforms, today’s consumers value – and even expect – services to work together across the entire shopping continuum from pre-purchase to post-purchase.”

Retailers and brands can use the insight from this mobile commerce report to be able to fine tune their marketing and their shopping experiences in order to ensure that they appeal to their customers and stand out from what the competition has to offer.