Category: Mobile Commerce

China is leading the way in mobile commerce growth

China is becoming more aggressive when it comes to mobile commerce. Until very recently, the country has relied heavily on cash rather than other forms of commerce. Many shoppers throughout the country had preferred paying in cash because they considered it more secure and convenient. As smartphone penetration grows, however, more consumers are beginning to use their mobile devices to shop for and purchase products. Large companies are beginning to take advantage of this, offering consumers new services that allow them to participate in mobile commerce.

WeChat is finding success by encouraging consumers to use its mobile payments service

WeChat is one of the companies looking to bring consumers into the mobile commerce field. WeChat is China’s largest messaging application and social network and the company launched an ambitious campaign last year to highlight its new payments service. During Chinese New Year last year, some 400 million people sent hongbao, traditional gifts containing money sent during the holiday, to their friends and families. This year, however, more than 1 billion digital hongbao were sent through WeChat’s service.

Consumers are finding it easier to shop for and purchase products with their mobile devices

Consumers are becoming more comfortable with the concept of mobile commerce, using services like Alipay to purchase products that they are interested in. The companies and retailers behind these services are quickly expanding, looking to find every greater degrees of success in the mobile commerce market. Some of these companies, such as Alibaba, are also investing in foreign mobile commerce firms, hoping to establish a foothold in new markets and encourage the further growth of the mobile commerce field.

Young consumers are more likely to participate in mobile commerce

While many consumers still prefer to pay for products with cash, young consumers are embracing mobile commerce quite aggressively. These consumers have been exposed to technology from a young age, making them more comfortable with digital services. Older consumers are also embracing mobile commerce, but at a slower pace. As new services become available, more consumers are expected to become involved in mobile shopping.

Despite the fact that consumers in Canada want to use their smartphones to buy, it’s not meeting their expectations.

According to the 2015 Holiday Shopping Survey from Accenture, consumers in Canada are actually eager to embrace mobile commerce, but retailers aren’t providing them with the type of experience that meets their expectations.

This means that most Canadian shoppers who would use smartphones are turning to laptops instead.

Canadians aren’t happy with what retailers are offering them by way of mobile commerce, so they are having to fall back on more traditional channels such as laptops and brick and mortars stores throughout the holiday shopping season. This, despite the fact that many shoppers across the country have said that they would be interested in using their devices to buy throughout this most important shopping season of the year. Almost half of the consumers who said they enjoy shopping in-store claimed that they liked it enough to continue their purchasing right through Christmas, itself.

Even though smartphone penetration is high in Canada, only 2 percent of Canadians use mobile commerce for most shopping.

Canada is one of the countries with the highest amount of smartphone use. Still, only 2 percent of the shoppers in that nation will be using their mobile devices for the majority of their holiday purchasing this year. The mobile apps and smartphone optimized websites are not swaying consumers to use their favorite devices for buying.

Among the leading reasons that shoppers in the country are staying away from m-commerce are that they have security concerns (38 percent), they are frustrated with retailers that haven’t mobile optimized their sites (28 percent) and they simply find it too difficult to be able to locate the products they want on retailer sites and apps (18 percent).

According to the Accenture managing director of retail, Robin Sahota, “The way Canadians think about shopping for the holidays is changing, and retailers must offer a more enhanced mobile browsing and shopping experience to drive sales at the busiest time of year.” Sahota went on to say that consumer demand remains high during the 2015 holiday shopping season and over a third of customers intend to spend more this year than last year; it just won’t necessarily be done over mobile commerce.