Category: Featured News

Apple Pay could become a more powerful platform with the help of the Cloud

Apple may benefit by shifting its mobile payments platform, Apple Pay, to the Cloud. Apple Pay was launched late last year and quickly managed to gain support from Apple fans. According to Apple, the mobile payments platform has more than 1 million users, though a relatively small number of these consumers are actually using the platform to purchase products online and in physical stores. Connecting the platform to Apple’s powerful Cloud could lead to some benefits for the payment service.

Competition is forcing Apple to look for new ways to engage mobile consumers

Apple is facing growing competition from various companies that are interested in mobile payments. These companies want to establish a foothold in this sector and some have already launched their own mobile payments services. In order to beat the competition, Apple will have to find new ways to engage consumers and provide them with valuable services. Shifting to a cloud-based service may provide Apple Pay with a fighting edge against the competition, as it would lead to several benefits.

Cloud integration could ensure consumer loyalty and provide better payment services

One of the benefits of migrating Apple Pay to the Cloud would be customer loyalty. A recent survey found that approximately 5% of iPhone owners use Apple Pay regularly, with some preferring to use traditional forms of commerce. The Cloud may also be able to introduce a wide range of value-added services, such as allowing consumers to store digital receipts for record keeping purposes. Notably, the Cloud could also lead to a smarter Apple Pay, one which can learn from the shopping habits of its user and offer a better mobile payments experience.

Apple Pay has had trouble effectively engaging consumers

While Apple has taken a strong interest in mobile payments, the company’s payments service has struggled to find mainstream success. Apple Pay’s initial launch was supported by a wide range of retailers and banks, but these organizations are beginning to show strong favor for other payment services, largely because they do not charge fees like Apple Pay does. Mobile payments have yet to attract the favor of the majority of consumers as well, with many preferring traditional forms of payment.

Legacy brands face struggles that newer companies don’t seem to have to deal with.

Companies built in a more digital age seem to be making the transition to a smartphone-based economy with much greater ease than legacy retailers that have a long history that hasn’t had anything to do with mobile marketing.

Macy’s was one of the companies that has a long history but that has managed to keep up with mobile tech.

According to marketing exec Serena Potter from Macy’s, the company has observed a rapid migration of customers from their desktop computers over to smartphones. That said, despite the fact that the company has a long history in brick and mortar and e-commerce, it realized that it would be vital to place a considerable focus on m-commerce and mobile marketing if it wanted to keep up with the expectations of customers. That said, while she explained that “It wasn’t an obstacle for us as much as it was a steep learning curve.” She added that “You didn’t know what you didn’t know.”

There is a great deal more than the technology that must be mastered in order to implement successful mobile marketing.

What traditional retailers are discovering as they attempt to implement mobile advertising strategies is that they can’t simply stick to the same concepts that have been successful throughout their history. Using smartphones as a marketing channel is not simply a matter of running the same types of ads on a smaller screen. Instead, there is a great deal that needs to be re-learned in terms of apps, the mobile web, loyalty programs, data collection and metrics to understand which campaigns have – and have not – been successful.

These same challenges are not quite as powerful among retailers that have been created more recently, with a mobile-first mindset already in place, said Potter. She explained that Macy’s had been focusing on desktop optimization for many years and had mastered that channel. It became highly predictable. However, with mobile marketing, “you have customers accessing different information, with different intent. A lot of research and a lot of discovery is happening and it’s all on the go,” she said.