Author: media24

Dingtone’s Faxing App Helps Promote Telemedicine Practice Amid Pandemic

San Jose, CA, July 08, 2020 –(– Dingtone, a renowned VoIP provider, recently released survey findings on online faxing usage during the coronavirus pandemic. The survey conducted by Dingtone’s Fax team revealed that filing an Unemployment Insurance claim is the main reason why people use mobile faxing app during the pandemic, with nearly half of respondents claim that they use online faxing services to send documents to government organizations.

While people burdened by unemployment issues and looking for mobile tools to tackle with unemployment benefits application process, there are also more than 10% of Dingtone’s online faxing tool users are intrigued by healthcare-related requests. Feedback shows that people are using Dingtone’s online faxing app to send regular medical reports and nucleic acid test results to therapists and physicians. The mobile-based faxing tool is being applied to telemedicine and saw a rapid growing demand during the outbreak of COVID-19.

Telemedicine refers to the remote delivery of healthcare services done by providers for patients when they are not present with each other. Telemedicine services allow patients to have real-time communication with physicians through video conferencing, providers to share patient information with a practitioner in another location or remote caregivers to monitor patients that reside at home by using mobile medical devices to collect data.

As is what’s happening, COVID-19 provides more reasons for telemedicine due to its flexibility and contact reduction to decrease the opportunity of contagion. One of the lessons people have learned from COVID-19 is social distancing. People are especially suggested to avoid going outside and stay away from crowds that are usually seen in a hospital. That is why telemedicine is favored right now.

In April 2020, Dingtone released its latest new product, a mobile-based fax app, to help protect people from going outside and spreading viruses. With the whole world went into lockdown because of COVID-19 and telehealth use exploded, the faxing app has gained tens of thousands of users so far.

The fax app allows users to scan the file with a mobile phone camera and easily edit faxing documents such as adding a cover page to the file and inserting a signature.

“Dingtone and our new product Fax jointly provide a convenient and secure solution for teleconsultation,” stated a spokesperson of Dingtone. “Patients and doctors could call each other at no cost and fax inspection results together with signature for approval.”

Dingtone’s mobile-based faxing app is available now for iOS. It is a free download if you need help or want to check it out. To download the app from AppStore, please visit the link below or search “fax dingtone” on your iOS device and download with a tap.

To find out more about Dingtone, please visit:

About Dingtone
Dingtone, Inc. ( is a renowned VoIP provider that helps people stay connected with its reliable communication products and services. The company currently serves more than 100 million users worldwide. People make unlimited free phone calls, send text messages and fax documents, share pictures, videos, and locations through its products in everyday situations. Dingtone is committed to enabling every user to benefit from the accelerating growth of technology.

Contact Information:
Dingtone, Inc.
Teresa Gao
Contact via Email

Read the full story here:

Press Release Distributed by


Sytel Releases Multi-Tenant, Multimedia and Fully Blended Contact Center Platform

Aylesbury, United Kingdom, July 04, 2020 –(– Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all social channels.

Michael McKinlay, CEO of Sytel, commented, “Rather than tell you that this new version takes hosting to new heights (which by the way, we think it does!) let me cut to the chase and pull out ten of the new features which we think are most relevant to what our customers are looking for.

“1. Multi-channel, multimedia agent desktop that is non-siloed and fully blended. Automatic load balancing with no need for supervisor intervention to optimise agent activities
2. Routing rules to ensure that customers always get dealt with by the most appropriate agent, in the media of their choice
3. Agent desktop that will support and resize any/all web applications, be it our own, or third party
4. Multi-tenant wall to wall, supporting 10,000+ agents
5. Sytel or third party conversational AI with call routing supported by award winning Sytel AI Dialer
6. Reporting that in a single view that will summarise KPIs for all agent activities, across all media
7. Open APIs offering a choice of presentation – REST, native sockets, Websockets or a high-level .NET library
8. Chat messaging connectors for the most popular platforms like WhatsApp, Facebook and the option to add unlimited chat plugins to existing chat platforms via Sytel Open APIs
9. Customer interaction history at the agent’s fingertips, giving a view of previous interactions regardless of media type
10. Home working proven in all continents around the world

“Oh, and we also give you world class support, unbeatable pricing and a product that just about deploys itself,” said McKinlay.

“We have been working with Sytel for many years,” said Naresh Kothari, President of Intertec Systems in Dubai, “And we just love the way they are continually innovating to keep us ahead of the market.”

For more details, including demonstration videos, please visit

About Sytel
Sytel Limited develops and supplies Softdial Contact Center® (SCC) multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment. It brings the same world-class innovation to the multimedia contact center that is used in developing its world-leading AI Dialer. All Sytel cloud components are secure, resilient and scale seamlessly from 50 agents to 10,000+, whether local, mobile or remote.

About Intertec
Established since 1991, Intertec Systems is a regional specialist in Digital, Business Applications, Cloud, Managed Services and Cybersecurity. They serve Governments, Financial Services, Healthcare and Enterprises across Middle East & India with local offices in 5 countries.

Contact Information:
Sytel Limited
Jamie Stewart
+44 1296 381200
Contact via Email

Read the full story here:

Press Release Distributed by