Tag: united kingdom

Survey shows UK consumers want better QR codes

A new study conducted in the United Kingdom by Hitachi Consulting shows that British consumers are willing to use QR codes, if only marketers and businesses were able to use them effectively. QR codes have become favored tools throughout the advertising industry, with many agencies leveraging the capabilities of these codes to engage mobile consumers. Though advertisers and businesses have shown major favor for the codes, consumers have been less enthusiastic, with some considering the codes garish while others are entirely unfamiliar with them.

12% of consumers have scanned QR codes while shopping

According to the survey, approximately 12% of all British consumers have ever scanned a QR code while shopping. Another 36% said, however, they would be willing to use QR codes if they provided them with discounts, rewards, and more personalized services. The survey shows that younger consumers are more likely to use QR codes if they know they will be rewarded for doing so. Overall, consumers want to see QR codes used in a less ambiguous way so they know exactly what the codes are for and how they can benefit from scanning them.

Young consumers considered ideal target for QR codes

Young consumers, in particular, are an ideal target for QR codes because these people have already shown interest in the codes in the past. These consumers are steeped in mobile technology and have already established some degree of familiarity with QR codes and barcode scanning applications. As these consumers become more prominent in markets around the world, advertisers and companies have been looking for ways to engage them, using QR codes as an effective tool. Surrounding these codes in a shroud of vagueness, however, has proven unattractive for young consumers, who are demanding more straightforward and clear services.

Consumers demand more straightforward codes

Despite the relatively low use of QR codes amongst UK consumers, the codes remain one of the most widely used marketing tools in the advertising space. Marketers consider the codes to be highly effective in their ability to engage consumers, even if these consumers do not actually use the codes. The survey suggests that retailers may have to take a new approach to their use of QR codes if they want to engage a younger audience.

Marketers now need to use these barcodes for more than just pushing content.

According to data from an Ofcom study, more than half of smartphone users in the United Kingdom regularly scan QR codes and perform other tasks with their devices while they’re out shopping.

It also noted that 21 percent of shoppers use their devices for scanning barcodes.

This means that over one in every five consumers in the U.K. are scanning the QR codes that they see in advertising, on product packaging, and in other locations, in order to obtain more information about the products that they are considering for purchase.

As there are 25 million British people with smartphones (as penetration of these devices has reached 51 percent in that country), considering that one fifth of them are using QR codes on a regular basis, this means that 4.5 million people in the U.K. are regular scanners while shopping.

The implications of this heavy use of QR codes should not be overlooked.

Marketers and retailers alike should recognize that this presents a tremendous opportunity, and that the odds are that the number of users will only skyrocket along with the ever rising penetration of smartphone devices. Though NFC does still hold a great deal of potential, it is QR codes, and not near field communications, that are currently changing the way that British mobile consumers are engaging with brands.

Experts in the industry, such as Laura Marriot, the CEO of NeoMedia, believe that QR codes are now on the cusp of a time of rapid expansion, and that as an increasing number of verticals are starting to notice this trend, the importance of the barcodes to marketing will blossom.

The key is for marketers to understand that it is not simply a method of providing content to consumers. In fact, this tendency is doing more harm than good for the overall health of the use of QR codes. Instead of simply providing the barcodes in order to allow consumers to scan them and view a website or a page about a product, it is being recommended that they be used for a much more appealing and action based purpose.

Experts are encouraging marketers to use QR codes to share discounts, promotions, offers, and other attractive benefits that will encourage consumers to continue to scan, and to use what they receive in order to make a purchase