Tag: mobile commerce

Shopify’s latest acquisition will help business market their online stores with messaging apps.

The Canadian e-commerce company recently announced that it will be acquiring Kit CRM, a virtual marketing assistant that uses simple text messaging to assist businesses in accomplishing their marketing needs for their online stores. Businesses that connect Kit to their store can manage their social marketing with this virtual marketing assistant, which works with five online marketplaces. Acquiring Kit will give Shopify a notable conversational commerce opportunity.

This marketing trend could help business owners run their operations with greater effectiveness.

Conversational commerce is a major up-and-coming marking trend. According to Small Business Trends, it primarily pertains to using messaging and chat interfaces to interact with companies, brands, services, etc. that until this point have had no real place in the “bidirectional, asynchronous messaging context.” With the help of this marketing tool, end-users and customers are able to talk to brands via instant messaging applications like WhatsApp, Facebook Messenger, Slack, and others.

The Chief Marketing Officer at Shopify, Craig Miller, commented on the recent acquisition announcement saying that Shopify believes messaging apps are the doorway for the internet on mobile and that conversational commerce represents a massive opportunity for their company.

Conversational commerce could change the way consumers make online purchase decisions.

In addition to acquiring Kit, Shopify has also been busy with developing commerce bots for Facebook Messenger that will enable business owners to have improved interactive and engaging communications directly with their customers.

In recent years, messaging apps have significantly increased in popularity to the point that in some cases they’ve become more popular than social media platforms. With this level of popularity, conversational commerce may end up proving to be a fundamental shift from standard commerce. It may also end up changing the way that consumers make online buying choices and even how they communicate.

“Kit addresses a real pain point for merchants and is one of our most highly rated apps in the Shopify App Store. We look forward to having the Kit team join Shopify and help us define the future of conversational commerce together,” Miller stated.

Asia has become the leading force in smartphone ownership

Asia has become the world’s leading market in terms of smartphone ownership, with more consumers choosing to purchase these mobile devices every day. The various economies of the region have been able to outperform other markets, especially in the mobile space and several other sectors. Mobile operators in this region could now have the opportunity to connect with new consumers and disrupt the payments space in a way they were never able to before.

Mobile operators are showing stronger interest in mobile payments and shopping

A growing mobile population has created high demand for mobile commerce services. These services allow consumers to use their mobile devices to shop for and purchase products online and in physical stores. In the past, technology companies and banks had focused on this sector, offering services that were in high demand among consumers. Now, telecommunications companies are beginning to enter into the payment space, with mobile operators leveraging their connection to consumers to establish a foothold in the mobile payments market.

More Chinese consumers are beginning to connect payment cards with their devices

Currently, China, India, and Indonesia are considered markets where smartphone ownership is growing aggressively. Consumers in these countries are also using these devices to pay for products they are interested in. In China, 16% of consumers have credit cards, with 49% having debit cards. These consumers are connecting these cards to their mobile devices, which is enabling them with the ability to pay for products online and in physical stores in a convenient manner.

Mobile operators have the potential to disrupt the payments space

In the coming years, telecommunications companies are likely to play a larger role in the mobile commerce market. These companies have been feeling pressure to provide consumers with services that make mobile payments possible and some have managed to find success in this regard. These companies will compete with other organizations in the mobile commerce market, however, which has become somewhat bloated due to the lucrative nature of mobile payments services.