Tag: mobile commerce study

Study highlights the growing potential of mobile search

| March 17, 2013

Mobile Search StudyMobile search highlighted in new study from Google

Google has teamed with Nielsen, a leading market research firm, to release the results of a new study that the two parties have been conducting for some time. The study highlights the amount of time that consumers devote to searches on their mobile devices. With the growing prominence of mobile commerce, mobile search is gaining more attention and understanding how consumers are using their time to search could be a major benefit to companies  that want to engage mobile consumers.

Consumers searching for products from their mobile device

According to the study, 55% of the time consumers spend on mobile searches is to find a product to purchase. The study shows that within an hour of when consumers find a product they are interested in, they will purchase that product directly from their mobile device. The study also shows that 45% of mobile searches are conducted in order to help a consumer make a purchase decision. One of the more interesting discoveries highlighted by the study is that nearly two-thirds of consumers actually conduct mobile searches while in a store.

In-store searchers are common

Many analysts suggest that mobile technology and the ability to purchase products from a mobile device is causing consumers to avoid traditional brick-and-mortar stores. The study shows that consumers till favor visiting stores for products, but shows that more people are relying on their mobile devices for product research. These devices, which enjoy a constant connection to the Internet, are ideal research tools as they allow consumers to find a wealth of information concerning a particular product or the brand associated with that product.

Mobile search may be a promising opportunity for advertisers

While the study shows that mobile searches do occur in stores, consumers are more likely to search for products on their mobile device while they are at home or at work. The popularity of mobile search could be a major opportunity for advertisers that are looking to engage mobile consumers. The study suggests that consumers participating in mobile search are inclined to follow advertisements that they find on websites and search engines while trying to find certain products.

Customer satisfaction in mobile commerce on the rise

| March 3, 2013

Mobile Commerce Customer SatisfactionStudy shows consumers are more satisfied with their mobile commerce experiences

Customer satisfaction with mobile commerce seems to be steadily improving as mobile commerce services become easier to use and address many of the security concerns that consumers have. A new study from Foresee highlights this satisfaction among consumers in the United Kingdom. UK consumers have been showing strong interest in mobile commerce over the past two years. Many of these consumers have been using their mobile devices to shop online at the various retailers in the UK that have come to embrace mobile commerce.

Study highlights UK e-commerce sites

The study from Foresee examines the 40 largest retailers in the UK that have e-commerce websites. Each retail site was rated on a 100-point scale. The study found that consumer satisfaction with traditional websites held steady at 74 since 2010. It also found that satisfaction for mobile websites came in at 72 among consumers. Foresee notes that the disparity between these two channels has been slowly decreasing and the firm suggests that satisfaction in mobile commerce may soon overcome that seen in traditional channels.

Consumers becoming more comfortable with making mobile payments

The study suggests that consumers are becoming more comfortable with mobile commerce. Over the past two years, more mobile commerce services have become available, either in the form of mobile applications or through the use of NFC technology. Security concerns have also been addressed in order to create more peace of mind among consumers that wish to participate in mobile commerce. Adoption of mobile commerce is highest among retailers as they consider this form of commerce a very attractive concept to modern, tech-savvy consumers.

Better services encourage participation from consumers

The study shows that more people are using their mobile devices to shop for and purchase products. This trend is not likely to change in the foreseeable future, according to Foresee. Consumers are likely to continue showing support for mobile commerce, especially as new services become available to them that make shopping from their mobile device more convenient.