Tag: mobile commerce news

The latest report from the firm has shown that while shopping over smartphones and tablets, expectations are higher.

The “UPS Pulse of the Online Shopper Study: A Customer Experience Study” results have just been released by comScore and have revealed a number of online and mobile commerce insights that may be helpful to retailers and other organizations hoping to sell and market over the internet.

Among the central insights included elements of the overall experience that help to drive brand preference.

The mobile commerce study also examined word of mouth recommendations and customer loyalty drivers. What it determined, was that people who shop online are becoming increasingly demanding. Their expectations from retailers are higher than they have ever been.

There are a number of specific things that mobile commerce shoppers want from their experiences.

Among them is that mobile commerce shoppers want to be able to obtain a great deal more information right from the very beginning of their online shopping experience, as well as additional options throughout the checkout and delivery processes, and more channels in which to interact with their preferred brands and retailers.

The comScore report also pointed out that mobile commerce using consumers also want a seamless process for returns, as well as free shipping on their orders, and mobile and social access. The study showed that consumers identified those issues as among the most important to meeting their expectations and their needs.

According to the UPS Canada vice president of customer solutions, Nicolas Dorget, “This study highlights the critical three Cs of today’s retail online customer experience – channels, choices and convenience.” He went on to say that “Retailers can win shoppers over by providing a consistent and positive omnichannel experience. From mobile apps to social media platforms, today’s consumers value – and even expect – services to work together across the entire shopping continuum from pre-purchase to post-purchase.”

Retailers and brands can use the insight from this mobile commerce report to be able to fine tune their marketing and their shopping experiences in order to ensure that they appeal to their customers and stand out from what the competition has to offer.

Mobile commerce is showing signs of life

Mobile commerce in the Middle East is beginning to pick up momentum. The availability of smartphones and tablets is on the rise, giving consumers new ways to shop and purchase products over the Internet. E-commerce has held a relatively strong foothold throughout the region, but mobile commerce is beginning to show signs of aggressive growth, powered by the interests of young, tech-savvy consumers. Much of this growth is expected to be seen in Saudi Arabia, where mobile technology penetration is quite high.

PayPal report projects bright future for mobile commerce

PayPal has released a new report concerning mobile commerce in the Middle East. The report shows that mobile transactions currently represent 10% of all online purchases in the region. Mobile commerce is expected to represent 20% of all online sales in the Middle East by 2015. The report notes that shopping from a traditional PC remains dominant in the e-commerce sector, but this will not be the case in the near future as more consumers begin favoring their mobile devices for their shopping.

Mobile payments in Saudi Arabia are likely to grow

In Saudi Arabia, e-commerce is expected to reach $2.7 billion by the end of 2015. Mobile commerce in the country will account for approximately $700 million by that time. The report suggests that tablets will lead the rise of mobile commerce in Saudi Arabia. Many consumers appear to enjoy their shopping experience on tablet devices due to the larger screens and better control options of these devices. Tablets can make mobile commerce more attractive by providing consumers with a memorable and enjoyable shopping experience.

Experience may dictate growth of mobile commerce

Mobile commerce is also expected to make strong progress in Qatar as well, representing $400 million by the end of 2015. Smartphones are likely to become more popular than tablets in the mobile commerce space simply because they are more abundant. Ultimately, the growth of mobile commerce will be determined by consumer experience rather than what device is more readily available to them in the Middle East.