Tag: Geolocation

A popular UK mall is using iBeacon technology for its special “Ladies Night”.

The marketing team at Meadowhall shopping center, located in Sheffield, South Yorkshire, England, has developed a mobile app that uses geolocation technology, which will give its female shoppers the opportunity to take advantage of great deals and bargains during its “Ladies Night” event later this week.

Shoppers with the mobile app can receive real-time discount offers.

Meadowhall’s marketing team, in collaboration with technology startup TagPoints, developed the application. However, the app was not only designed for the upcoming event, but has also been created to work with specific events that are occurring throughout the shopping mall’s calendar. That being said “Ladies Night” will be its initial test.

When users download the app, real-time shopping deals from retailers in the mall will be sent directly to their mobile device. This is made possible through BLE (Bluetooth Low Energy) iBeacon technology.

When a shopper discovers a hotspot, a push notification is sent to their smartphone. All they need to do is tap the notification to activate the offer. Once activated, the offer can be redeemed immediately. Some of the participating retailers include: Hotel Chocolat, House of Fraser, Cath Kidston, and Krispy Kreme.

Meadowhall’s marketing director, Richard Pinfold, said “our upcoming Ladies’ Night event provides us with the perfect opportunity to launch this new platform. We will be closely monitoring our customers’ response to the trial to best manage the frequency and targeting of messages, and indeed the hotspot locations as a result.” He went on to say that iBeacon is an “exciting marketing concept”. It allows Meadowhall to connect with its shoppers and provide them with appropriate discounts and offers based on the customer’s location.

The introduction of geolocation technology is only one of many new systems implemented by Medowhall.

In addition to the app that uses iBeacon, the mall has also put its MallComm app into action, which is an application designed to share information and news among retailers who trade at the shopping center.

Nonetheless, it is the hope of Meadowhall that their trials during this event will help to illustrate the usefulness of iBeacon geolocation technology to retailers and consumers, alike. Location based tech has been rapidly adopted among merchants around the world, but shoppers are more hesitant to take part as they are resistant to opt into programs that involve tracking. Should the technique be employed appropriately, however, this has the chance to become one of the most successful applications achieved, so far.

According to a keynote speaker at the IAB conference, this tech has tremendous potential when used properly.

Sonia Carter, the head of digital and social media in Europe for Mondelez, spoke at the recent IAB conference with regards to the use of geolocation technology, telling brands that while the use of this location based targeting is a “massive” step for the mobile channel, but she also cautioned them not to dive in head first.

The primary warning was over forms of location based technologies that track consumers.

The recommendation that was made by Carter was to proceed with caution in terms of the use of geolocation technology that tracks the position or behaviors of consumers and that these brands should place a greater investment into testing what does and does not work for those shoppers. In a published interview with Carter, she stated that location based tech such as iBeacon – which use geofencing and track the movements of a customer in order to be able to better target various forms of ads and promotions – are all quite useful. However, at the same time she felt that a greater amount of research is necessary in order to avoid making consumers feel alienated.

Geolocation technology has a great amount of potential but could be off-putting to consumers if used incorrectly.

Carter explained that it is “incredibly useful” to know exactly where a consumer is physically located. At the same time, she warned that “It’s really exciting but we have to be very cautious and do more testing and learning to see whether consumers want us to do that.” It is important for brands to start to test various uses forms of use for the tech and to share what is discovered so that the industry as a whole will be able to better understand just what consumers want.

When she spoke, she pointed out to the event attendees that “It’s really important we work together rather than screw things up for all the people in this room.” This came as an important reminder that while geolocation technology is exciting, it also involves some very personal data that many consumers consider to be quite sensitive. Used properly, the sky is the limit, but used wrongly, it could put consumers off the use of the tech, completely, and eliminate this opportunity in its entirety.