Tag: ebay

Today’s businesses must not only go mobile, but must do it while keeping up with other trends.

Shopping via mcommerce is undergoing exponential growth, and as smartphones become increasingly popular and customer awareness of how to take part in the many different forms of the sector – from information to discounts to purchasing – it is only expected to skyrocket further.

eBay and Nielsen have each released the retail trends that start with smartphones and work outward.

The latest eBay Online Business Index (OBI) has shown that approximately half of all of the participating businesses had stated that they would be optimizing their online content for mcommerce. Nearly another quarter – 24 percent – stated that they would be developing a site meant specifically for mobile, while over 20 percent said that they would be creating an app.

The reason is that consumers want to be able to interact with their favorite companies through mobile commerce.

The most recent annual Nielsen Retail and Shopper Trends Report identified a wide list of trends that represent the way that the marketplace is shifting. Top among them is mcommerce, but it is clear that many of the other trends are closely linked to this sector and must be woven into its strategies.

Among these trends are the following:

• Mcommerce – this holds the top spot because its growth and hype is simply unmatched. It is a trend that is acting like a craze, as consumers find themselves equipped with everything they need once they purchase a smartphone. eBay, itself, just experienced its 100 millionth download of its app, and has now recorded 100 million mobile listings.

• Private labels sliding – Nielsen’s report showed that there has been a slip of 0.7 percent in the overall penetration of private labels. This is especially true in the grocery sector. Branded products emphasis by top retailers has been a primary driver in this trend. It shows that price wars are fierce and that shoppers are looking for the best deal and not necessarily the store they used to automatically choose. Mcommerce can benefit greatly by this knowledge, as can those who are marketing over mobile channels.

• Price importance – the latest report from Nielsen showed that the awareness of price among shoppers has risen significantly. Two years ago, fewer than 50 percent of consumers felt that they felt confident that they knew the prices of the products that they purchased the most frequently. This leapt to 60 percent this year. Price is a key factor in purchasing decisions, particularly with the movement away from private labels. As mcommerce is a sphere where a consumer can comparison shop among dozens, if not hundreds of different shops for the same or a similar product, prices must be competitive and easy to obtain, while value must be clearly demonstrated.

Thanksgiving may be the holiday for mobile shopping

Black Friday and Cyber Monday are fast approaching. Both days are very important for physical retailers and online businesses as sales made on these days can more than make up for an entire year of lackluster performance. Black Friday and Cyber Monday have been major holidays for the retail industry and e-commerce respectively, but the growing prevalence of mobile commerce and technology may establish a similar day that could be a major boon for mobile shopping.

More consumers showing interest in mobile shopping

Thanksgiving is a well known holiday in the U.S. As such, the holiday typically means that traditional brick and mortar stores are closed for business. Online retailers, however, remain open throughout the holiday, providing consumers with services that they might not be able to find from physical stores. According to data from IBM/Coremetrics, 15% of U.S. consumers used their mobile devices to visit retail sites on Thanksgiving in 2011, up from the 6.5% that did so in 2010.

Digitas survey shows growing support for mobile commerce and e-commerce

This trend is expected to continue this year, with the possibility of mobile traffic increasing by as much as double for some retailers. Companies like eBay already have plans to begin offering deals on Thanksgiving day, rather than wait for Black Friday or Cyber Monday. According to a recent survey from Digitas, a provider of integrated technology and marketing solutions, shows that many retailers are preparing to serve mobile consumers on Thanksgiving, following the same route as eBay in offering mobile applications that will assist with online shopping.

Survey shows shopping from computer is easier than from mobile device

The Digitas survey does shed some light on the problems facing mobile shopping, however. The survey notes that approximately 76% of the 2,059 respondents surveyed say that shopping from a computer is much easier than from a mobile device. Many consumers attribute the difficulty associated with mobile shopping to the small screens of most mobile devices. Nonetheless, consumers are still likely to heavily participate in mobile shopping during the holiday season.