Tag: banking app

UK consumers prefer mobile banking to human bank tellers

Recent data released by the Halifax Bank of Scotland revealed that this preference is maintained in-branch.

The most recent indication that mobile banking is becoming increasingly popular and that the traditional form of banking by lining up and speaking to a human teller is on its way out, has now been released in the form of some interesting data from Halifax Bank of Scotland.

What it showed is that customers would rather use their smartphones or an ATM than speak to staff.

In fact, that preference is strong enough that customers would still rather use mobile banking or an automated machine, even when they’re in a bank branch. The vast majority of interactions that customers have with their banks are over devices such as smartphones, tablets, laptops, and automated teller machines. In the branches, themselves, over half of the visits will include the use of one of the self service machines in order to pay using checks or cash. These are frequently chosen over the opportunity to speak with the human cashiers and other staff members.

Usually, mobile banking and other automated services are selected unless more detailed assistance is needed.

Mobile Banking Preferred by ConsumersIt appears that consumers would prefer to use devices whenever possible, and that staff members are consulted only when complex products (such as mortgages, for example) or detailed financial advice is required.

Online accounts are accessed by mobile devices and laptops far more frequently than branch visits are made. In fact, the data from Halifax showed that it had experienced 69 million interactions with consumers throughout the month of June, at a daily average of 2.3 million. This is an increase of 47 percent over the same month, the year before. This indicates that not only are people choosing to access their accounts online, but they’re accessing them more frequently than ever4 before.

Among those interactions, a massive 57.2 percent were made over the mobile banking app, as consumers increasingly use their smartphones and tablets for making payments and checking balances while they’re on the go. Another 29.4 percent used desktops and laptop computers to do the same thing. Only a tiny 10.3 percent of the interactions were actually branch visits and an even smaller 3 percent contacted their bank by phone.

Banking card mobile security tech experiments launched at Lloyds

It may soon be possible for customers of Lloyds Bank to use their contactless card to authorize smartphone transactions.

Customers of Lloyds Bank who have both a contactless debit card and who have an NFC technology enabled device may soon be able to combine the two in order to enhance the mobile security of the banking app so that they can authenticate their identity.

The authentication tech has been nicknamed “tap to bank” and the pilot program involves 125 people.

The participants in the mobile security experiment will replace the current authentication method that uses call to mobile, with a quick tap of the contactless debit card against the smartphone. According to Lloyds Bank, this type of authentication feature could one day be broadened to complete other types of task, as well, such as for the verification of new payments.

It is clear that this new mobile security technology is only at the very beginning of its use by the bank.

Mobile Security - Lloyds BankAccording to Marc Lien, the Lloyds Bank director of innovation and digital development, “With the widespread take up of contactless cards and most new smartphones now having NFC technology, this tap to bank trial is developing enhancements to banking processes that many people could benefit from.”

The bank is also currently working to replace the automated authorization phone calls that are currently used for the confirmation of certain transactions completed over desktop, as well. In that case, the user can verify requests by logging into the mobile banking app.

That process will be available to individuals who are setting up repeat orders, who are establishing new beneficiaries, who will be making an international payment, or who will be resetting their passwords by way of Internet Banking over a laptop or desktop computer.

Lloyds has explained that these new methods of authentication by way of mobile security technology makes the process considerably faster and more convenient than the automated phone call. Its current estimates are that the entire process could now be done in under 20 seconds, when compared to the lengthier method using the automated calls. Mobile banking is becoming increasingly important among the bank’s customers and is more than likely a driving factor behind this experiment.