Kirkland, WA July 25, 2023 –(PR.com)– During its recent dealer meeting, VirtuAlarm announced to partners and customers the addition of Napco Starlink signaling to its suite of cloud-based services.

StarLink Connect Cellular/IP Communicators play well with others: New DL models for up/downloading using native software, e.g., Compass for Honeywell Vista® Panels &/or DSC® Panels using DLS software, or Napco Gemini’s Quickloader. And Multifunction StarLink Connect Communicator / Hub Models, also provide top panel brands with smart SMS communications, e.g., text message alerts for alarm accounts, for things that happen or didn’t happen. And because StarLink Connect supports smart bus activity on the Honeywell/ADT, DSC and Napco panels, activity can be pinpointed, events grouped and messaging can be smartly identified to accounts, as texts on their phones &/or controlled via the smart keypad app that exactly matches the one on their wall, be it a Vista®, Safewatch® or Power® Series (+ Napco Gemini). Plus, your company can use that same smart virtual keypad app for true hand-programming, and do remote, contactless service calls, saving truck rolls.

Starlink is a perfect complement to VirtuAlarm’s signal delivery service and False Alarm Reduction Platform.

The signal delivery service allows traditional, professionally installed alarm systems and the new class of Do-It-Yourself alarm and camera systems to send signals to the platform via multiple methods including phone line, cellular, IP, API, SMS and email. Upon receipt, the VirtuAlarm platform converts the signal to a standard alarm industry format. After conversion, the signal can be routed to any professional alarm monitoring center, globally, using IP or phone lines.

The False Alarm Reduction Platform uses multiple communication methods to allow end users to confirm or cancel the alarm event prior to dispatching authorities. When an alarm event is received by the platform, push notifications are sent to the end user’s APP and to as many friends, family members, or employees as needed. The push notification is followed by automated interactive phone calls. At each step, any user receiving the notification has the ability to either cancel the alarm prior to authority dispatch or confirm the alarm for immediate upgraded authority dispatch. This entire process takes less than 30 seconds, based on the variable settings available and does not impact the dispatch time.

About VirtuAlarm
VirtuAlarm was established in 2017 by a team of alarm industry experts with more than 100 years of collective experience. The company provides services and products to integrate alarm systems, alarm monitoring, and security cameras with cutting-edge technology. VirtuAlarm operates globally. For more information about VirtuAlarm, visit www.VirtuAlarm.com.

About Napco Starlink
StarLink Communicators are designed to be easy and quick to install in minutes. They are low current draw, so they eliminate the need for extra power supplies. StarLink Fire Communicators additionally eliminate using extra conduit for installation. Plus, StarLink Fire Dual Path Cell/IP Models are self-supervised, eliminating a supervision module, and they have 2 new onboard modular jacks for easiest FACP quick connection.

Contact Information:
Virtualarm
Alain Jeffries
820-346-8308
Contact via Email
www.virtualarm.com

Read the full story here: https://www.pr.com/press-release/892005

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Redwood City, CA July 22, 2023 –(PR.com)– Zinier, a leading technology platform provider in infrastructure installation and maintenance operations, is proud to announce the expansion of its product offering with two groundbreaking solutions, Zinier Essentials and Zinier Accelerator. These innovative offerings complement the existing Zinier Enterprise solution, enabling FTTP operators at every stage of their field service automation journey to achieve unprecedented levels of operational excellence.

Zinier Essentials and Accelerator Solutions are part of a comprehensive suite of industry-specific, ready-to-use software built on Zinier’s cutting-edge no-code field service management platform. Tailored for rapid implementation, they aim to streamline the entire FTTP process, from customer sign-up to service turn-up.

“Zinier Essentials serves as an excellent entry point for businesses looking to digitize their field operations, while Zinier Accelerator provides accelerated value (up to 80% faster) with its pre-configured software,” says Andrew Wolf, Co-founder and Chief Product Officer. “For established companies with complex needs, Zinier Enterprise offers a native solution that optimizes field operations, enhances cash velocity, and provides a superior customer experience.”

FTTP operators face formidable operational challenges in improving cash velocity, reducing appointment overbooking, optimizing technician utilization, and delivering exceptional customer experiences. Effective management of both back-office and field teams is essential for operational agility.

Zinier Essentials and Accelerator Solutions tackle these challenges head-on by offering operators the following benefits:

– Real-time capacity information to minimize appointment overbooking.
– Streamlined execution steps and drive-time optimization for enhanced technician utilization.
– Enhanced visibility into the status of contractor and technician jobs for compliance and accountability.
– Integration of OSS/BSS systems to improve back-office efficiency.
– Digitization of field execution steps and consolidation of all evidence for improved accuracy.

To address these challenges, Essentials and Accelerator Solutions feature expertly configured product modules that support workforce management, work order management, scheduling and dispatch, customer experience, and field execution. The Solutions enable dispatchers to effortlessly manage resource capacity and availability, assign technicians and crews to specific work groups, and track contractor work progress with ease. Customers can easily book, reschedule, and cancel appointments through a user-friendly web-based portal, receiving automated notifications at various touchpoints. Technicians, contractors, and crews can conveniently access and execute tasks directly from their mobile devices, consolidating all evidence for improved accuracy.

Furthermore, Essentials and Accelerator Solutions proactively alert dispatchers of any deviations from estimated schedules or at-risk jobs. The suite empowers customers to access, confirm, reschedule, or cancel bookings using seamless APIs and delivers accurate and up-to-date appointment information, ensuring a seamless and delightful booking experience.

Built on Zinier’s industry-leading no-code/low-code platform and powered by agile delivery, Essentials and Accelerator Solutions are optimized to provide value up to 80% faster. The resulting offerings are a game-changer for FTTP operators looking to enhance operational agility, reduce appointment overbooking, optimize technician utilization, and deliver superior customer experiences.

About Zinier
Zinier helps field service organizations install and maintain their critical assets in the field that facilitate the development of a smart, connected, sustainable world.

Zinier offers a connected cloud platform that brings together work orders, assets, inventory, capacity, workforce, schedules, and customers using AI-driven automation and analytics. Its web and mobile apps automate back-office tasks, enable technicians to record their work seamlessly in the field, and enhance the customer experience. The platform is designed with both out-of-the-box software and customizable workflows to meet diverse business needs. This has resulted in cost savings, higher revenues, and improved employee engagement for customers worldwide.

Zinier is a trusted partner specializing in optimizing field operations for FTTP customers such as Virgin Media O2, Community Fibre, Liberty Global, and Telefonica just to name a few, empowering them to scale effortlessly. With Zinier Essentials and Accelerator Solutions, operators can rapidly digitize their operations, implement new workflows, and empower technicians with the latest tools. Zinier’s agile methodology ensures transparency and visibility throughout the implementation phase for its product modules.

Zinier’s global team is based in the Bay Area, the UK, Singapore, and India with leading investors including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.
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For media inquiries, please contact:
Anne Balmedina
PR Manager, Zinier
Email: [email protected]

Contact Information:
Zinier
Anne Balmedina
+44 773 895 1604
Contact via Email
zinier.com

Read the full story here: https://www.pr.com/press-release/891687

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Source: PR.com