Category: Mobile Commerce

Mobile payments PayPal experts at Money 2020 call US the toughest market

The overall message from the first day at the Las Vegas event was that the United States is the hardest country for adoption.

The mobile payments message from the experts on the first day of the Money 2020 emerging financial services and transactions event was that the United States is the most difficult market to break into.

The reason given by the speakers was that each individual state has its own licensing issues and regulations.

John Muller, the PayPal general counsel and vice president, legal, compared the entry of mobile payments into the United States to trying to get started in fifty different countries.

Mobile payments are the next phase for PayPal after tremendous successes in traditional online transactions.

Mobile Payments - Money 2020 Day 1According to Muller, PayPal innovations have allowed that company to stand out above the rest in traditional online payments, and the company intends to move forward with this type of original thought and strategy for successes in the smartphone sphere. Among the areas in which he stated that they stood out above the rest included:

• Conversion of ACH payments into realtime – converting Automated Clearing House (ACH) payments into realtime meant that they needed to make assure payment to the merchant even before PayPal, itself, had received the funds. This was a considerable risk on their part.
• Focus on transactions over payments – starting with eBay, PayPal made it easy for sellers to be able to offer a quick and simple place to complete a transaction with from buyers. They used Pay with PayPal and Buy Now options to fit the payment method inside the transaction itself.
• Provided sellers with a debit card – this was a PayPal branded card that was issued through a bank. This gave them the opportunity to offer a 1 percent cash back to sellers who used the card and, therefore, their PayPal accounts.

These first phase areas turned PayPal into a type of risk management based company. The second phase took four years and it required them to overcome issues such as fraud, in which phishing emails for tricking consumers into revealing their passwords became more commonplace. The worked with legitimate email providers – such as Google and Yahoo! – to weed out these fraudulent emails.

Now, after overcoming many barriers, Muller hesitantly revealed the following predictions for the future of alternative and mobile payments:

• New “crypto currency” based payment avenues that are not based on cards.
• A greater influence from small merchants regarding the leaders in this highly competitive market.
• Features such as loyalty programs, skip-the-line, and more, providing companies with considerable data, even at a time in which consumers hesitate to reveal their personal information.

Muller’s opinion is that mobile payments and wallets are the future of the digital space, and recommends that companies offer both of these options as opposed to selecting a single platform.

Check back tomorrow at Mobile Commerce Press for the next latest announcements from Money 2020 in Las Vegas.

Report highlights mobile commerce in Asia

Asian markets show promise for mobile commerce

International market research firm yStats has released a new report concerning electronic and mobile commerce in Asia. Asian markets have become very attractive in terms of mobile commerce due to the rising adoption of smartphones and tablets. Consumers are becoming quite reliant on these devices and are showing enthusiasm when it comes to shopping online and making purchases directly from their devices. The report, titled “Asia B2C E-Commerce Report 2013,” aims to shed light on the evolution of commerce throughout Asia.

Internet access helps boost online sales

The report notes that Internet use in countries like Japan, China, and South Korea continues to rise at a rapid rate. As more consumers gain access to the Internet, they begin to shop online more frequently. The expansion of mobile networks is also giving consumers access to the Internet from their smartphones and tablets, exposing them to a wide range of mobile commerce services. Consumers in these countries have been showing favor for mobile shopping over more traditional forms of shopping. The report notes, however, that countries like Laos, Indonesia, Nepal, and India are falling behind when it comes to Internet access. While these countries can be considered valuable markets, the potential of mobile commerce in these countries is somewhat limited.

Asia Mobile CommerceJapan and China considered prominent markets for mobile commerce

Japan is currently considered one of the most promising markets when it comes to mobile commerce. Tech-savvy consumers often use their mobile devices for just about everything in Japan and it is becoming increasingly common for retailers to focus exclusively on those with mobile devices. China is also showing strong growth on the mobile commerce front as more people gain access to smartphones and tablets. In terms of e-commerce, China is expected to see a 30% increase in online sales by 2016.

Online sales in India account for less than 1% of retail sales

A rise in Internet use is often tied to an increase in online sales. In countries where Internet access can still be considered a luxury, online sales are quite low. In India, for example, online sales account for less than 1% of all retail sales. The country is still considered a promising market for mobile commerce, however, due to the fact that mobile technology is becoming much more common among consumers throughout the country.