Study sheds light on the factors that influence participation in mobile commerce
Market research firms iModerate and uSamp have released a new study concerning consumer motivations and preferences when it comes to mobile commerce. With mobile commerce beginning to become a very prominent part of society, it is becoming more important for businesses to understand why consumers choose to participate in mobile payments. The study aims to shed light on the various factors that influence whether a consumer with make a mobile purchase or not.
Many consumers want a better experience and more security
According to the study, customer experience and security are two of the most prominent issues that consumers are concerned with when it comes to mobile commerce. Because mobile commerce involves shopping from a mobile device, consumers are often confronted with websites and commerce platforms that are not optimized for mobile use. This leaves consumers with a poor experience and makes them unlikely to participate in mobile commerce in the future. Because mobile commerce deals so much with financial information, consumers also want to ensure that the platforms they use are secure and can protect their information from exploitation.
Consumers spend more through mobile commerce
The study also shows that consumers that participate in mobile commerce are more likely to spend money than those that do not. On average, these consumers spend $500 more than those that do not make mobile payments. The study shows that the majority of the money spent by those with smartphones has to do with entertainment. Tablet users tend to spend more money on books and similar media.
Consumers want to spend money more easily
Consumers are becoming more vocal about the improvements they want to see introduced to mobile commerce. The study shows that many consumers want to see better and less confusing features introduced into mobile commerce platforms. If platforms found a way to provide consumers with a better experience, users are expected to spend significantly more money through these platforms than they have in the past. Overall, the study shows that consumers want to be able to spend money more easily.
Mobile commerce may thrive as more consumers get their hands on smartphones
Canadians are becoming more reliant on their smartphones, according to a new report from Google, called “Our Mobile Planet: Canada.” Smartphones have established themselves as a powerful tool for many consumers who use them for business and entertainment. These devices have grown in popularity because they offer many services in a single platform that could only be found in numerous platforms in the past. The report shows that Canadians are more likely to throw away their televisions than part with their smartphones, and this could be a good sign for mobile commerce.
Smartphones continue to gain popularity among consumers
Smartphones initially became popular because they streamlined social interaction and provided consumers with access to a multitude of applications, which themselves made certain tasks more efficient and convenient for users. Today, smartphones and their features are very common and many consumers have become numb to the features they have become accustomed to using on a daily basis. Mobile commerce has managed to rekindle some of the excitement that smartphones had once embodied and many consumers are showing a great deal of interest in shopping online and paying for products with their mobile device.
Report shows that more consumers are participating in mobile commerce
According to Google’s report, approximately 56% of the Canadian population uses a smartphone, with eight in 10 of these consumers claiming they would never leave home without their mobile device. The report shows that most smartphones are used for social media and entertainment, but a growing number of consumers are using their smartphones to shop online. Currently, three-quarters of Canadian smartphone users have used their mobile device to shop online, with 27% purchasing a product using their device. Approximately half of consumers make an online purchase with their mobile device at least once a month.
Despite smartphone adoption, mobile commerce sees modest growth
The report shows that smartphone ownership is on the rise in Canada. This is likely to have a significant impact on mobile commerce in the future as more people with smartphones will take to shopping online. Canada is currently home to several mobile commerce initiatives that are looking to encourage consumers to purchase products with their mobile devices. So far, however, mobile commerce has only experience slow growth throughout the country.
