Tag: retail mobile commerce

Mobile commerce proves frustrating for consumers

| May 18, 2013

mobile commerce frustrating consumersReport highlights consumer complaints regarding mobile commerce

Mobile commerce has been showing promising growth around the world, but not all consumers have been won over by the prospects of mobile payments. Those that do support mobile commerce praise it for the convenience and efficiency it brings to both online and offline shopping. There are a growing number of consumers that consider mobile commerce to be time consuming and more difficult than necessary, according to a new study from Harris Interactive.

Businesses eager to embrace mobile payments

The study highlights the growing problems that consumers in the U.S. are beginning to have with mobile commerce. U.S. retailers and other merchants have been aggressively supporting mobile commerce, hoping to tap into the growing market of consumers with smartphones and tablets. In the scramble to appeal to mobile consumers, the mobile commerce platforms that many retailers are putting to use have apparently failed to meet the standards of customers. The study suggests that consumers are growing more frustrated with faulty platforms that disturb their shopping experiences.

Technical issues drive consumers away from mobile commerce

The study shows that approximate 68% of mobile consumers have attempted to purchase products from their smartphones or tablets, but 66% of these consumers have failed to do so due to the obstacles they have encountered with mobile commerce platforms. Many of these problems come in the form of poor network support. A slow Internet connection can effectively ruin a mobile commerce platform as connection problems can halt or duplicate transaction. Other technical problems have also proven frustrating for consumers.

Faster transactions could reclaim the favor of consumers

According to the study, some 47% of mobile consumers claim to have abandoned mobile commerce simply because transactions take too long. Businesses embracing mobile payments may do well to ensure that transactions are not time consuming so as to placate the concerns of consumers. This may require some retailers to make use of new mobile commerce platforms that are more capable of facilitating transactions over a better Internet connection.

US retail sees growth through mobile commerce

| May 17, 2013

U.S. Mobile Commerce Retail GrowthMobile commerce helps power growth in retail

Mobile commerce continues to prove effective in the U.S. retail industry. Unbound Commerce, a mobile commerce solution provider for retailers, has released the latest results of its index of the top 200 retailers using the company’s Mobile Presence platform. These companies utilize this platform to power their mobile commerce initiatives. According to Unbound Commerce, those using the platform have seen strong growth this year, especially as consumes become more comfortable with the idea of mobile payments.

Unbound Commerce provides insight on retail performance

According to Unbound Commerce, retailers using the Mobile Presence platform saw their mobile commerce revenue jump by 71% in March and April of this year over the levels they had been in 2012. The company notes that mobile traffic has also increased, nearly doubling for retailers with sites that are optimized for mobile use. Unbound Commerce also notes that mobile sales are also increasing. Consumers are purchasing more via their mobile devices rather than through traditional platforms.

Security continues to be a concern for many consumers

Security concerns continue to be an issue in mobile commerce. Many consumers are still wary of using their mobile devices to purchase anything due to the fragility of some mobile security systems and the constant threats that exist in the digital world. Retailers have proven somewhat adept at placating these concerns, however, and the Mobile Presence platform offers some security features that help retailers keep the financial information of consumers safe.

Easy to use platforms appeal to consumers

Part of the reason consumers have been responding well to mobile commerce is linked to the ease of use that the Mobile Presence platform offers. In the past, consumers have been driven away from mobile commerce by cumbersome platforms that make the transaction process very difficult. Simple platforms allow consumers to purchase the products they are interested in a quick an efficient way, increasing the overall shopping experience.