Tag: qr codes

The company has released its now pulseM app that allows users to record voice feedback for companies.

Speetra has now released its latest application, the pulseM app, which is a QR code product that allows companies to gather audio feedback from both employees and customers.

The pulseM app’s design allows the activation of comments recording to be as easy as a barcode scan.

Smartphone users can scan specially designed QR codes which launch the pulseM app so that they can begin the recording of their comments and feedback instead of having to take an online survey or complete an online – or paper – form. It provides customers and employees with an immediate location where they can register their compliments, concerns, or complaints for a number of different types of situation.

The QR codes bring the smartphone user directly to the digital location where the feedback can be placed.

Immediately upon scanning the QR codes, they can record their spoken comments. Within seconds of having completed the recording, the sponsoring company receives this feedback as an audio file. Additional optional analytics are also available to the participating company, which can also have their audio files scanned, sorted, and added to their metrics in terms of keywords and tone (to reflect the sentiment of the message).

This will allow companies posting the QR codes to be able to understand just how their employees and customers feel about them on a broad scale and on a more individual basis.

According to the Speetra founder and CEO, Pawan Jaggi, in a prepared statement, “What pulseM does is overcome the problems connected with most feedback options.” Jaggi added that “Customer surveys are usually too involved and fail to capture people’s immediate reactions, and written social media comments can’t accurately capture the person’s tone, such as whether they are being sarcastic or not.”

The app allows a business to present a user with the choice of neutral, happy, or unhappy, in addition to the voice comment that is being left. Specific questions can also be asked, for instance “How was the service that you received, today?”. Employees can be asked what they feel about new policies, procedures, or benefits. The QR codes can also be used for creating text comments as well as voice based.

The barcodes located on bills, combined with payment apps could bring an end to paper payments in Australia.

The quick and easy use of QR codes located on utility and other types of household bills could lead to the end of the use of paper checks sent through the mail as early as five years from now.

The convenience of simply scanning the barcode with a smartphone to pay a bill is very appealing to Australians.

These QR codes are now being found on a growing number of household bills, including from the massive utility companies Sydney Water and Australian Power & Gas. These are only the first billers to use them, but systems are now in place to allow a rapidly growing number of companies to print them on their invoices. For instance, BPay has just finished launching the technology in a big bank owned joint venture so that many more opportunities will soon begin opening up for customers.

This rapid growth of QR codes for making mobile payments could begin an important shift in transaction trends.

This is an opportunity for consumers and billers alike as the use of QR codes to help with bill payments is far less costly than using checks or even cash. The number of billers who will be introducing these barcodes on their paper bills is now about to experience a very rapid rise.

The advantage to consumers is that all that they will need to do to pay their bills is to use their smartphones to scan the QR codes using a free scanning app. This will automatically populate their own unique payment methods – such as their online banking page – with the details that they would need to type in manually using any other online technique.

Equally, the billers are able to benefit from the QR codes because it will rapidly and automatically reduce the number of data entry errors that can lead to delays in payments. The rapid support for the use of the new barcodes amidst additional plans by the banking sector to implement smartphone friendly strategy will have Australia heading forward with this type of plan at a much faster pace than many other countries of similar sizes and economies.