Tag: mobile payments

National Cyber Security Alliance predicts consumers becoming more concerned over security

Black Friday is widely known as a day when retailers offer major deals and discounts on a wide variety of products. As the day after Thanksgiving, Black Friday is the most important day in the retail industry, in terms of business. The following Monday is known as Cyber Monday, largely due to the fact that a wide range of electronics go on sale in a move that is very similar to what occurs in the retail industry on Black Friday. A new survey from the National Cyber Security Alliances and McAfee suggests that these two shopping holidays could mean major security issues for consumers.

Data breaches leave many consumers leery of mobile commerce

Mobile commerce is expected to play a major role in t his year’s holiday shopping. More consumers have access to smart phones and other mobile devices as well as mobile payment platforms that make it easier to purchase goods. These platforms could be a major boon for some shoppers that have trouble finding the products they want, or those than want to avoid long lines and make a purchase quickly and efficiently. The survey from the National Cyber Security Alliance shows that the vast majority of these consumers do not feel safe while they are online on their mobile devices, however.

National Cyber Security Alliance survey shows majority of consumers do not feel safe online

The survey notes that 90% of mobile consumers do not feel safe when shopping online through their mobile device. The National Cyber Security Alliance notes that over the past year, one in four consumers received notifications from businesses that informed them that their personal information has been lost of compromised due to data breach. These data breaches have left many consumers wary of online shopping and mobile commerce. While many consumers are still inclined to participate in mobile commerce, the survey suggests that these consumers should take steps to ensure their information is protected.

Consumers can take steps to protect their information

There are several ways consumers can keep their financial information safe without relying on other companies to do all the work for them. One way is to ensure that a smart phones or mobile device is free from all malicious content. This can be done using anti-virus software that is made specifically for mobile devices. Keeping an eye on what kind of information companies collect through mobile transactions is also a good way to know what information may be put at risk. Consumers can control what information they share, thus mitigating any risk they may face.

Reaching consumers once they’ve walked into your shop.

If you’re expecting your mobile commerce strategy to simply be a version of your e-commerce efforts, only suited to a smaller screen, then you will be missing the majority of the opportunities that are available to you through this channel.

The smaller screen is just the jumping off point, since it makes sure that your content is accessible.

In the United States – which isn’t even the mobile commerce world leader – there is double digit growth being seen in this sphere. It has been predicted that by 2015, the marketplace will be worth almost $300 billion. So it is important for retailers and merchants of all kind to make sure that they are making proper use of this channel, and aren’t missing out on tremendous opportunities.

The key to m-commerce is the fact that it is (obviously) mobile. Instead of reaching consumers while they are sitting at home or at work, retailers can connect with them no matter where they are or when it is. This includes when consumers are actually within the physical store locations. Why is this important? Most retailers would think that once they’ve drawn the consumers into their stores, then their marketing has worked. Job done.

However, if you stop there, then you’ve stopped showing your customers why they should choose you over the competition.

Why does that matter when they’re already in your store? Because a consumer with a smartphone can wander into your shop, look over a product, and then use the mobile device to comparison shop with other merchants, you need to take actions to make your offers more attractive than what can be found online.

In-store mobile commerce has, therefore, become a vital part of an overall marketing strategy. What it means is that advertising and promoting over the mobile channel doesn’t necessarily need to be done with the online shopper in mind. Instead, it fuses brick and mortar retail with the virtual world, so that technology can help to make sure the shopper in the store actually makes a purchase.

There are a full range of techniques already being used for in store mobile marketing, ranging from location based offers that send discounts, coupons, and other promotions to consumers that have entered the shop, to the use of QR codes, simplified mobile payment transactions, self checkouts, and other features for savings and convenience.