Tag: mobile consumers

Moms with young children are important m-commerce shoppers

Much of the future of smartphone based shopping may be designed to cater to this demographic.

The growing number of highly convenient options that are available through m-commerce are starting to become exceptionally appealing to moms, particularly those with very young children and who are struggling to keep up with a hectic schedule.

Retailers that are especially focused on that demographic are starting to make changes to appeal to them.

Among those retailers is Diapers.com. They are currently changing the way that they do business in order to cater to the new m-commerce environment that has become highly popular among their top demographic – moms with babies and toddlers. These retailers are discovering that moms have their smartphones with them no matter where they are and those devices are becoming their go-to option to investigate products, find pictures of rashes to try to identify what is on their baby’s skin, or watching videos to help them to get a cloth diaper technique down-pat.

They are texting pictures to proud grandparents and are using m-commerce to do their shopping.

m-commerce shoppers - momsThis has led not only to the convenience of being able to order whatever products they discover that they need, whenever they need it, but research has also shown that when they are overtired, they are also making some rather interesting impulse purchases.

According to the Diapers.com senior vice president of marketing and business development, Michal Geller, “Moms send us stories all the time of nursing her baby at 3 a.m., realizing she’s almost out of diapers or some other essential, placing an order with us through our app, and having the package show up at her door later that day.” Geller added that “Same-day delivery is a game-changer for busy moms,” which is supported by research that has indicated that the diaper market, all on its own, will reach $52 billion worldwide over the next two years.

Though the majority of consumers enjoy taking on mobile shopping at a slower, gradual pace, moms have already established themselves as a considerable demographic that are using this channel on a regular basis to research their purchases, and often to make them, as well.

TechCrunch numbers suggested that m-commerce made up only 1 percent of the complete retail market space in the United States, last year. That said, about half of all Diapers.com purchases were made from smartphones or tablets. That, according to Geller, represents a spike of 25 percent over 2013.

Retailers are seeing a greater need to engage in mobile commerce

Mobile commerce remains an elusive issue for most of the retail industry, but analytics can help

Retailers are beginning to turn to mobile technology in order to better understand consumers. Smartphones and tablets are seemingly omnipresent in the modern age. Many consumers have begun to rely on these devices quite heavily in their daily lives, and many of these people are using their devices to shop online and at physical stores. Because consumers are becoming more mobile, retailers are working to better understand their shopping habits. Without a comprehensive understanding of mobile consumers, retailers may miss significant opportunities in terms of business.

Retailers are making use of analytics technology in order to better understand the behavior of mobile consumers

Retailers are turning to companies like Physicalytics, which provides services that are designed to track consumers when they approach certain stores. Using Wi-Fi and Bluetooth technology, these services are able to link themselves to a person’s smartphone, allowing retailers to track their shopping patterns. This is quite similar to how retailers track the behavior of online consumers. This data can be used by retailers to tailor themselves to more effectively engage mobile consumers.

Mobile-centric consumers are difficult to understand for many retailers that have yet to become comfortable in the mobile space

mobile commerce and retailAnalystics has been an important part of the retail industry for decades. Understanding the patterns that exist among certain consumer demographics is important for retailers because it allows them to become more engaged with their audience. The advent of mobile technology has changed the way consumers shop, which has placed a greater importance on analytics. Retailers have, for some time now, struggled to keep up with the changing habits of consumers that are becoming increasingly mobile-centric.

RetailNext finds success with its analytics technology

RetailNext is one company that has found some success with its analytics services. The company’s technology is being used at some 400 retail stores in Canada and the U.S. The company offers a variety of services that are aimed at meeting a retailer’s specific needs and has won acclaim from the retailers that make use of its technology.