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QR codes used more in United States than in Western Europe

QR Codes SurveyAmerican smartphone users are more likely to scan than those in the U.K., France, and Germany.

A recent survey by Pitney Bowes has shown that an American smartphone user is more likely to scan QR codes than those in Western Europe, no matter what the medium of delivery may be for those codes.

The results of this survey support those that were produced by other researchers at the same time.

The Pitney Bowes survey included the participation of 1,000 people from Europe, and 2,000 from the United States. When the QR codes were included in print magazines, almost twenty percent of Americans between the ages of 18 and 24 scanned it. Similarly, 36 percent of participants from that country who were between the ages of 25 and 34 scanned one.

The results produced by eMarketer regarding Western European QR codes scans were notably lower.

Among Europeans, when QR codes were printed in magazines, Germany had the next highest percentage of scanners, where 27 percent of people between the ages of 18 and 24 used the barcodes. Among those between the ages of 25 and 34, 23 percent scanned them.

Overall, it was the respondents in the young adult category who had the greatest likelihood of scanning QR codes in a magazine. Among the participants in the survey, 27 percent in that age bracket had tried at least one. Those were the consumers who had a tendency to hold the greatest familiarity with barcode scanning on various other forms of printed materials, as well. Those included product packaging, posters, and mail. In fact, 21 percent said that they had tried all three of those.

They were, however, also the group who were the least likely to scan QR codes that were presented on a digital screen such as in an email (9 percent), on television (7 percent), or on a website (13 percent).

While they may not have gone mainstream in Europe, QR codes are still widely used in both the United States and in the European countries that were included in the survey. comScore recently reported that the number scanners of these barcodes in Germany had reached 5.1 million, there were 3.4 million in Spain (not included in Pitney Bowes’ survey), and 3.3 million in the U.K.

PayPal claims NFC technology is hurting retail

PayPal snubs nfc technologyPayPal continues to snub NFC technology in mobile commerce

It is no secret that PayPal is not a fan of NFC technology. The technology enables mobile devices to collect and distribute information over very short distances. While the technology has seen use in marketing, its most well known for its uses in mobile commerce. NFC technology can effectively turn any mobile device into a payment platform, allowing consumers to make purchases for goods and services using nothing but their smart phones or tablets. While the concept of mobile commerce has becoming very attractive to consumers, PayPal believes that its reliance on NFC technology is a fallacy.

Use of NFC technology may lead to failure

In the past, PayPal has been somewhat outspoken in its opposition of NFC technology. Recently, however, the company has been growing more aggressive in its stance on the matter. According to David Marcus, president of PayPal, the technology may actually be harmful for the retail industry, which has come to embrace mobile commerce in a big way. Marcus suggests that NFC is not the right technology to facilitate mobile payments from consumers and that the more retailers focus on its use, the more likely they are to meet failure.

Poor experiences create tension in mobile commerce

Marcus suggests that NFC technology created a very limited experience for consumers, especially with their relationship to a retailer. Despite the somewhat simplistic nature of NFC technology, Marcus claims that consumers often have a bad experience when making purchases with NFC-enabled devices at retail stores. The president of PayPal notes that this experience is largely due to the fact that consumers are forced to make use of physical NFC terminals in order to make a purchase, rather than make purchases wherever they are using their Internet connection on their smart phone or tablet.

PayPal investing in alternative solution

PayPal has been investing heavily in an alternative to NFC technology. The company has been working on building a multi-channel solution that will allow consumers to make mobile payments without having to interact with a physical terminal or checkout system. The solution that the company has been investing in is meant to facilitate payments in-store and online, providing consumers with more flexibility in their mobile commerce interests.