Category: Press Release

California-Based JPR Systems Continues to Support Customers with Process Measurement & Control Equipment

Brea, CA, March 23, 2020 –(PR.com)– JPR Systems, the leading manufacturer’s representative and service provider of process measurement and control equipment on the West Coast, remains open for business and ready to support customers in a variety of industries with products, services and solutions from top manufacturers, to keep their facilities running smoothly and profitably.

In this time of uncertainty, the company continues to support customers in obtaining measurement and control devices for the food & beverage, water & wastewater, oil & gas, life sciences, chemical, power & energy, and primaries & metal industries, in a variety of ways.

JPR Systems has implemented the following measures to help ensure customer’s continuity of business and unplanned downtime:

-Frequent communication with manufacturing partners who continue to remain operational and support standard lead times with no identified supply chain disruptions.
-Account Managers are available for support at customer facility. If site access is restricted, remote support tools are in place including: remote consultations and meetings, virtual equipment demonstrations, and RealWare HMI Headsets for mobile technicians with audio/visual to access your situation
-Main phone 800-478-1002 is staffed from 8am – 5pm. Emails at [email protected] are answered the same day
-As always, JPR Systems employees continue to work in a responsible and safe manner
-Offices available in Southern, Central and Northern California to serve customers in California, Western Nevada and Hawaii.

Contact Information:
JPR Systems
Karen Koenes
714-674-9520
Contact via Email
jprsystems.com

Read the full story here: https://www.pr.com/press-release/808511

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Source: PR.com

Sytel’s Cloud Contact Center Enables Home Working

Aylesbury, United Kingdom, March 21, 2020 –(PR.com)– Sytel’s Softdial Contact Center (SCC) is a full-featured contact center stack, deployed in the cloud. With SCC, agents can work from home with nothing more than a PC with a web browser, headset and a basic internet connection. Customers can gain homeworking functionality by moving agents to SCC from existing platforms that don’t support it.

“The challenge,” said Michael McKinlay, Sytel CEO, “in providing support for homeworking agents, for most contact centers, especially those using legacy systems, is to identify essential services and get them deployed quickly in the cloud. With SCC, this initial phase can be up and running in days. Other value-add services can then follow in a planned way.”

Sytel’s agent desktop, scripting and reporting solutions enable customers to start out simply and extend quickly, to deliver a rich user experience, properly integrated with the back office.

“Sytel’s track record in delivering extensible cloud solutions for clients is second-to-none,” said McKinlay “And delivering inbound/outbound cloud solutions quickly for voice and all other media types, properly integrated with business apps, doesn’t have to cost the earth.”

Patrick Bosworth, Presales Manager for Sytel, said, “Contact centers needing a switch to home-working, wherever they are, should contact us any time. We will work through a checklist with them to give a realistic view of what is achievable and in what time span.”

To learn more, in the first instance email Sytel at [email protected] with your contact details. Sytel will then get back to you in the same day.

About Sytel (https://www.sytel.com/)

Sytel Limited software solutions connect and manage calls and media sessions, without boundary. Our solutions for carriers, enterprises and cloud/ hosted contact center providers deliver high-volume routing and media processing on a distributed host-based platform, and are driving inbound, outbound and blended telephony, email, SMS, chat and other media types in over 50 countries.

Contact Information:
Sytel Limited
Jamie Stewart
+44 1296 381200
Contact via Email
www.sytel.com

Read the full story here: https://www.pr.com/press-release/808408

Press Release Distributed by PR.com


Source: PR.com