Category: Press Release

Sytel’s Cloud Contact Center Enables Home Working

Aylesbury, United Kingdom, March 21, 2020 –(PR.com)– Sytel’s Softdial Contact Center (SCC) is a full-featured contact center stack, deployed in the cloud. With SCC, agents can work from home with nothing more than a PC with a web browser, headset and a basic internet connection. Customers can gain homeworking functionality by moving agents to SCC from existing platforms that don’t support it.

“The challenge,” said Michael McKinlay, Sytel CEO, “in providing support for homeworking agents, for most contact centers, especially those using legacy systems, is to identify essential services and get them deployed quickly in the cloud. With SCC, this initial phase can be up and running in days. Other value-add services can then follow in a planned way.”

Sytel’s agent desktop, scripting and reporting solutions enable customers to start out simply and extend quickly, to deliver a rich user experience, properly integrated with the back office.

“Sytel’s track record in delivering extensible cloud solutions for clients is second-to-none,” said McKinlay “And delivering inbound/outbound cloud solutions quickly for voice and all other media types, properly integrated with business apps, doesn’t have to cost the earth.”

Patrick Bosworth, Presales Manager for Sytel, said, “Contact centers needing a switch to home-working, wherever they are, should contact us any time. We will work through a checklist with them to give a realistic view of what is achievable and in what time span.”

To learn more, in the first instance email Sytel at [email protected] with your contact details. Sytel will then get back to you in the same day.

About Sytel (https://www.sytel.com/)

Sytel Limited software solutions connect and manage calls and media sessions, without boundary. Our solutions for carriers, enterprises and cloud/ hosted contact center providers deliver high-volume routing and media processing on a distributed host-based platform, and are driving inbound, outbound and blended telephony, email, SMS, chat and other media types in over 50 countries.

Contact Information:
Sytel Limited
Jamie Stewart
+44 1296 381200
Contact via Email
www.sytel.com

Read the full story here: https://www.pr.com/press-release/808408

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Source: PR.com

Single-CPU Dell EMC PowerEdge R6515 Servers Offered Better SQL Server OLTP Performance for Lower Price Than Dual-CPU HPE ProLiant DL360 Gen10 Servers in Third-Party Study

Durham, NC, March 19, 2020 –(PR.com)– Principled Technologies (PT) performed hands-on testing of two Hyper-V server clusters: one with three single-socket Dell EMC PowerEdge R6515 servers powered by the AMD EPYC 7502P processor, and the other with three dual-socket HPE ProLiant DL360 Gen10 servers powered by Intel Xeon Gold 6242 processors.

In a test of online transaction processing performance, PT found that the Dell EMC cluster processed 11.73 percent more orders per minute than the HPE cluster. PT also found that the Dell EMC cluster hardware cost 28.38 percent less than the HPE cluster. Because of these metrics, PT determined the Dell EMC cluster presented a better value in terms of OLTP performance per dollar.

To learn more, read a summary of the report at http://facts.pt/rznpnln, the full report at http://facts.pt/4y6a2ty, and the infographic at http://facts.pt/5hz4he4.

About Principled Technologies, Inc.
Principled Technologies, Inc. is the leading provider of technology marketing and learning & development services.

Principled Technologies, Inc. is located in Durham, North Carolina, USA. For more information, please visit www.principledtechnologies.com.

Company Contact
Sharon Horton
Principled Technologies, Inc.
1007 Slater Road, Suite #300
Durham, NC 27703
[email protected]

Contact Information:
Principled Technologies, Inc.
Sharon Horton
828-455-0312
Contact via Email
http://www.principledtechnologies.com/

Read the full story here: https://www.pr.com/press-release/800610

Press Release Distributed by PR.com


Source: PR.com