Charlotte, NC, December 05, 2018 –(PR.com)– Salesmate makes its built-in virtual phone system even stronger by adding call transfer functionality to its excellent list of calling features.
This new addition is done with the intention to make the calling experience better. Now, the sales calls can be transferred without hassle for providing proper assistance to the customers.
By choosing any one of the two transferred pathways – warm and cold transfer, sales reps can get their calls switched to the right person and take charge of the situation in real-time.
In warm call transfer, sales reps can keep the customers on hold with their permission if they face difficulty at any point and transfer calls to teammates who are better equipped in handling that specific issue.
In cold transfer, situations where the customer calls the front desk, or wrong personnel can be controlled by getting the call transferred to the right personnel.
Now it is easy to get the right person on call with Salesmate’s new call transfer feature. It gives sales professionals more flexibility and control over their sales communication.
To understand how the new feature works, Salesmate users can refer the support article: https://support.salesmate.io/hc/en-us/articles/360018371412
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