ISPreview Survey Finds Many Broadband ISP Consumers Ignore Savings from Negotiation

London, United Kingdom, April 26, 2017 –(– Sometimes the easiest way to cut your broadband and phone bill isn’t by switching to a different ISP. Many of the United Kingdom’s largest broadband and mobile providers run a dedicated retentions department and if you know what you’re doing then often a quick phone call is all it takes to save money.

Despite this, a new online survey of 1,134 readers (conducted between 24th February and 20th April 2017), which is a consumer focused information site for broadband and telecoms issues, has revealed that 43% of respondents claim to have never saved money by negotiating a lower price with their broadband ISP and the figure rises to 47% for Mobile operators.

The study also asked respondents to identify which aspect(s) of trying to negotiate a better deal were most discouraging to them, with 17% pointing to how the exercise can be very “time consuming” and 16% saying they simply disliked speaking to call centres. A full set of responses can be seen below.

What discourages you most from trying to negotiate a better deal?
Nothing – 33%
Time consuming – 17%
Dislike ISP call centres – 16%
Negotiating feels awkward – 16%
Easier to switch ISP – 14%
Fear of failure – 3%
Other fear – 1%

“So many of today’s headline deals and discount only focus on attracting new customers, while existing subscribers can easily be left to feel neglected and forced to face a frustrating future of annual price rises, which will often move further and further away from what new users seem to be paying,” said’s Founder, Mark Jackson.

“However if you’re with one of the bigger ISPs and remain happy with their service, albeit perhaps not the ever rising price, then you’ve certainly nothing to lose by calling the provider and trying for a discount. One call could save you a fair bit of money and a lot of hassle, as opposed to switching ISP every other year,” added Jackson.

In keeping with the above has written some quick tips for negotiating with retention departments.

1. Always be polite.

2. Target your call to coincide with a recent price hike or the end of a contract.

3. Highlight your loyalty if you’ve been with the provider for a few years.

4. Make sure to express some examples of very similar / identical, albeit cheaper, deals from rival ISPs (if you can find them).

5. Highlight any problems you’ve had with the service in the past.

6. Propose an annual payment option, if it will help to save money, or try to get extras thrown into the deal.

7. Don’t get caught out by the “silence trap,” where the sales / retentions agent may go quiet in the hope that you’ll fill the void by agreeing to something. Let it linger and wait for the other side to speak

8. Get everything in writing afterwards, just in case you have to dispute something at a later date.

Contact Information:
Mark Jackson
Contact via Email

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GL Announces Voice, Video, & Data Quality Tests Directly from Smartphones

Gaithersburg, MD, April 26, 2017 –(– GL Communications Inc. announced today its Android Apps for Voice, Video and Data Quality Testing – Voice Analysis including POLQA MOS, Video Conference testing with Video/Audio MOS, and Data Testing supporting a wide array of data tests, over any network including 3G, 4G, LTE, 5G, and beyond.

Speaking to the press, Mr. Robert Bichefsky, a Senior Manager for product development of the company said, “GL offers two mobile phone Apps – GLNetTestVQT app for performing Voice tests, and GLNetTest app for performing Video and Data tests, both can run simultaneously on same device. Tests are executed directly from the phone making it extremely portable.

“The architecture diagram shown above depicts the GL Mobile Apps (GLNetTestVQT requires Android Rooted device for Voice Tests, and GLNetTest supports any Android or IOS non-rooted device for Video and Data Tests). In addition to the Mobile apps, the GL VQuad™ supports full remote and automated operation of the Mobile apps while also providing Voice end points to the mobile devices for Voice Quality testing.”

He added, “GL’s GLNetTestVQT app, supported on rooted Android devices, can perform manual and automated Voice Quality Testing within the network. The app includes features to – Place and receive voice calls over the network – establish a voice call, play pre-recorded voice files and record incoming audio over the established call, featured with manual and fully automated (scripted) operation.

“It also provides the features of transferring of recorded voice file automatically to the central system for voice quality analysis using POLQA (ITU-P.863). Predefined test scripts can be run that can use the phone’s GPS time for proper synch between the two ends of the call. GL’s GLNetTestVQT app also provides the ability to plot Voice Test status on Google maps.

“The Call Control functions as well as the Send/Record voice functions can be run directly from the GLNetTestVQT app or remotely from VQuad™ using predefined VQuad™ scripts. GL WebViewer™ is used for retrieving and displaying the results and events directly from a web browser. Using this solution, testing can be accomplished between two rooted Android phones (both running the Android apps) or between the Android phone and any device connected to GL’s VQuad™ with Dual UTA HD.”

Mr. Bichefsky further explained, “GLNetTest app on any Android or IOS mobile device performs both Video Conference and Data testing. The Video Conference testing, between any Android device and a Central Server, includes the ability to specify the exact Video parameters while returning Video and Audio MOS along with a variety of Video metrics.

“The Data Testing includes TCP, UDP, VoIP, HTTP, FTP, and DNS testing from the mobile device. Results are returned to the mobile device while also saved to the Central Database. Both the Video and Data tests can be run manually or fully automated using the VQuad™ scripting.

“In a nut shell, the GLNetTest and GLNetTestVQT, installed and running on your mobile phone, can support full testing of any network, anytime and from anywhere. Manual and Remote Automated operation is supported along with easy access to all results using the GL WebViewer™. In fact, not only can you view results in tabular and graphical formats, you can also plot results on Google Maps – great for drive or walk testing.”

About GL Communications Inc.

GL Communications Inc. is a global provider of test and measurement solutions and has over the years worked with major telecom equipment vendors, service providers, and system integrators to meet the testing requirements arising at various stages of telecom products development life cycle.

GL offers a broad set of test solutions that help perform all types of testing on networks, from initial system design, to fine-tuning, troubleshooting, live deployment, and monitoring. The products are widely used to verify and ensure ‘quality and reliability’ of Wireless (4G LTE, 3G, 2G), SONET/SDH, IP, TDM, and PSTN networks.

GL core product development is backed by a strong team of R&D experts to match evolving market and technical challenges in a most cost-effective and innovative way.

Shelley Sharma
Phone: 301-670-4784
E-mail: info at

Contact Information:
GL Communications Inc
Mr. Shelley Sharma
Contact via Email

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