Kipsu Announces Integration with Apple Business Chat Beta

Minneapolis, MN, July 20, 2018 –(– Kipsu announces its integration with Apple Business Chat Beta, which is now available in the U.S. on iOS 11.3 and higher. Apple Business Chat connects users directly with businesses through Apple’s Messages app, enabling personal and convenient conversations.

This new integration enables Apple Business Chat to be used by Kipsu’s enterprise customers, such as hotels, retail centers or hospitals, so that service teams operating at the ground level of individual branches or locations can manage guest interactions using exsisting resources rather than dedicated contact centers. By leveraging service staff, Kipsu unlocks the investment made by organizations into their front line teams and brings out local knowledge from the professionals already taking care of their customers and guests. Several top customer partners are expected to adopt the program in the near future.

For over seven years, the Kipsu digital messaging solution has been enabling leading service brands to create personalized experiences through highly customized one-to-one engagements. Kipsu brings together a highly dynamic team-based deployment model spanning mobile and desktop, allowing service teams to quickly respond and allowing brands to standardize the service experience while managing the capability on a global scale.

Apple Business Chat changes the game in digital messaging by making it easier for consumers to discover a business through integration with Apple Maps, Safari and Search. Apple Business Chat also introduces a much richer engagement model, enabling rich app extensions and more dynamic conversations to be experienced through the messaging channel. Kipsu is embracing Apple Business Chat as a rich new medium to further its innovative capabilities for delivering humanized digital engagement.

“As their lives become more and more digital, customers, shoppers, and guests demand to engage with brands through digital messaging,” says Kipsu CEO, Christopher Smith. “Kipsu’s integration with Apple Business Chat opens up an even richer digital channel for service teams to provide high-touch human service via messaging.”

About Kipsu:
Kipsu, the pioneer in the category of Real-Time Engagement, enables service leaders around the globe to connect with consumers and guests in-the-moment through digital messaging channels like SMS texting, in-app solutions, and more. Kipsu has over 50,000 users and has processed nearly 100 million messages. Kipsu currently operates in over 30 countries at more than 1,600 locations in markets such as hospitality, retail, higher education, transit, facilities management, and more.

For more information about Kipsu + Apple Business Chat, visit

Contact Information:
Eva Dixon
Contact via Email

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Minerva Launches Turnkey Cloud Video Service for Cable and Telco Operators

San Jose, CA, July 20, 2018 –(– Minerva Networks unveiled today, Your TV Now, a cloud video offering for pay TV operators. Built around the Company’s proven Minerva 10 platform, the new service provides cable and telco operators with a turnkey white label hosted and managed solution for the delivery of advanced pay TV services to both set-top boxes and popular streaming media devices. Transport rights and video streaming services, including Catch-up TV, Restart TV, Pause of Live TV and Network DVR are featured in the offering.

“It is technically and financially very challenging for operators to deploy and maintain the infrastructure required to deliver advanced video services that appeal to all segments of their target markets,” says Mauro Bonomi, CEO of Minerva Networks. “Minerva Your TV Now makes it easy for operators to transform their pay TV offerings and deliver compelling new services to their subscribers.”

The new Minerva service enables operators to protect their existing investment by refreshing the user experience on deployed IP and Hybrid STBs and leveraging their multicast and/or QAM headends. Minerva Your TV Now also features an optional full channel lineup of Adaptive Bit Rate (ABR) streams, powered by Com Net Incorporated (CNI), allowing operators to launch new OTT TV services.

“We are pleased to be the video headend provider for Minerva’s Your TV Now service,” said Randy Plaisier, CTO of CNI. “Over the past 15-years, CNI has built a reliable, scalable and cost effective video delivery network. Our services include transport rights for all national channels as well as many local channels for the Midwest and Eastern regions, enabling operators to quickly and cost effectively launch new video services.”

The new Minerva service is available now in North America. Contact [email protected] for more information.

About CNI
CNI is a world-class wholesale provider of operations support solutions to video, Internet and VoIP service providers. For more information, please visit

About Minerva Networks
Minerva is a leading provider of service management solutions for the delivery of advanced pay television services. Over 300 operators worldwide have deployed Minerva’s software platforms to offer next-generation entertainment services to their subscribers. For more information, please visit

Contact Information:
Minerva Networks
Matt Cuson
(408) 567-9400
Contact via Email

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Data Breach Reporting: The Who, When and Why

Between 2011 and 2017 there were an estimated 4,732 cyber attacks carried out against American businesses. However, only 24 of those breaches were reported to the SEC by the affected company. Those numbers are surprising, but the fact that companies are tight lipped is not.

Data breach reporting is a highly-sensitive process. Companies know it’s their obligation to inform victims. But going public about the breach can make it harder to clean up the problem and catch the perpetrators. It’s also a major public relations blow to the brand. And since the SEC has guidelines but not federal rules about reporting, delays and excuses are common.

That may be understandable, but that doesn’t make it acceptable. Reporting is an ethical obligation and also a legal liability for companies. Companies that wait weeks, months, or even years to report breaches potentially compound the damage done to victims. If and when those victims choose to go to court, they have grounds to demand much larger settlements. The growth of the industry is largely due to the growth in size and frequency of these settlements.

It’s easy to conclude that companies should report the breach as quickly and completely as possible. Unfortunately, it’s not that easy when so much is at stake. Following these best practices to approach breach notification systematically:

  1. Understand Your Legal Obligation – All states have laws requiring reporting, including the District of Columbia, Puerto Rico, and the Virgin Islands. There may also be other local, state, or federal laws that inform the reporting process. in advance of any breach, and determine exactly when they apply and what they mandate. In some cases the breach must be reported within 72 hours of discovery.
  1. Notify Law Enforcement – This is mandatory ASAP after a data breach. Even if the extent of the breach/victims is unknown, law enforcement must be aware of the incident. Once law enforcement is involved there are professional investigators pursuing the hackers. Contact local officials first. If they cannot help they will recommend you to state or federal officials.
  1. Coordinate the Response – An inconsistent and disorganized response is just as bad as a late response. Pick someone to be the spokesperson, and make sure the message is consistent in public statements, on social media, and in official documentation. It’s possible to if victims are notified but not notified completely or accurately.
  1. Consider Notification Options – The preferred way of notifying victims is through traditional mail. In special circumstances, however, companies are allowed to send out email notifications. Look at the cost of notifications based on the scale of the incident. Then determine how to directly notify victims and how to publicize the incident generally, Most companiedata breach what to dos also include resources on their website, issue a press release, and make spokespeople available to the media.

If the data breach notification process sounds unpleasant your interpretation is accurate. It’s a necessary evil for companies that suffer from a . Unfortunately, avoiding these incidents is almost impossible. The strategy that more companies are taking is to plan for the worst early. Make a plan for responding to an incident, including in-depth details about notification. It may not be able to spare a company embarrassment, but it can spare them expense.