Category: Press Release

Sytel Releases Multi-Tenant, Multimedia and Fully Blended Contact Center Platform

Aylesbury, United Kingdom, July 04, 2020 –(– Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all social channels.

Michael McKinlay, CEO of Sytel, commented, “Rather than tell you that this new version takes hosting to new heights (which by the way, we think it does!) let me cut to the chase and pull out ten of the new features which we think are most relevant to what our customers are looking for.

“1. Multi-channel, multimedia agent desktop that is non-siloed and fully blended. Automatic load balancing with no need for supervisor intervention to optimise agent activities
2. Routing rules to ensure that customers always get dealt with by the most appropriate agent, in the media of their choice
3. Agent desktop that will support and resize any/all web applications, be it our own, or third party
4. Multi-tenant wall to wall, supporting 10,000+ agents
5. Sytel or third party conversational AI with call routing supported by award winning Sytel AI Dialer
6. Reporting that in a single view that will summarise KPIs for all agent activities, across all media
7. Open APIs offering a choice of presentation – REST, native sockets, Websockets or a high-level .NET library
8. Chat messaging connectors for the most popular platforms like WhatsApp, Facebook and the option to add unlimited chat plugins to existing chat platforms via Sytel Open APIs
9. Customer interaction history at the agent’s fingertips, giving a view of previous interactions regardless of media type
10. Home working proven in all continents around the world

“Oh, and we also give you world class support, unbeatable pricing and a product that just about deploys itself,” said McKinlay.

“We have been working with Sytel for many years,” said Naresh Kothari, President of Intertec Systems in Dubai, “And we just love the way they are continually innovating to keep us ahead of the market.”

For more details, including demonstration videos, please visit

About Sytel
Sytel Limited develops and supplies Softdial Contact Center® (SCC) multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment. It brings the same world-class innovation to the multimedia contact center that is used in developing its world-leading AI Dialer. All Sytel cloud components are secure, resilient and scale seamlessly from 50 agents to 10,000+, whether local, mobile or remote.

About Intertec
Established since 1991, Intertec Systems is a regional specialist in Digital, Business Applications, Cloud, Managed Services and Cybersecurity. They serve Governments, Financial Services, Healthcare and Enterprises across Middle East & India with local offices in 5 countries.

Contact Information:
Sytel Limited
Jamie Stewart
+44 1296 381200
Contact via Email

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Enki by Leroy Merlin Scales Up Smart Home Ecosystem Integration Thanks to MicroEJ Solutions

Boston, MA, July 03, 2020 –(– MicroEJ, the leader in trusted virtual execution environments for cost effective SoC/MCU/MPU, today announces its partnership with Leroy Merlin, leader in the home improvement and living environment market, to widely extend Enki’s smart home ecosystem solutions.

Today, hundreds of connected devices are hitting the Smart Home market, resulting in multiple wireless technologies coexisting in the same environment. Enki solution, based on a multi-protocol box (Wi-Fi, Bluetooth, Zigbee, EnOcean, DIO, RF 433MHz) and a smartphone application, enables the management of various connected devices from different brands to work on different smart home protocols for seamless connectivity and interoperability.

In order to facilitate the integration of heterogeneous connected devices in its ecosystem, Enki partnered with MicroEJ to create a ready-to-use software component, making it possible to easily connect any wireless smart home product to Enki’s cloud. This software application enables a seamless integration of Enki technology and thus reduces the time required for the integration of a new smart device into Enki’s ecosystem by an average of 3 months.

Smart home device manufacturers and Enki partners can take advantage of MicroEJ’s software tools provided by the “Works with Enki” portal for easy software development.

Enki SDK allows them, for example, to create digital twins of their device for fast prototyping, take advantage of software components (including connectivity components), and automated testing tools. Enki SDK enable over 10 million qualified engineers worldwide to collaborate in the creation of smarter, cost-efficient and secure IoT devices.

“We are particularly proud to collaborate with MicroEJ to accelerate Enki ecosystem integration,” said Pierre-Yves Hadengue, Enki Leader at Leroy Merlin. “The realization of a universal Cloud protocol allows our partners to independently integrate their products to Enki’s cloud and benefit from easy-to-use software tools to accelerate their software development. This achievement has resulted in a large increase in connected devices compatible with the Enki solution and a greater user experience for our customers.”

“Our partnership with Enki by Leroy Merlin represents a major step forward for the Smart Home industry,” stated Fred Rivard, MicroEJ’s CEO. “The simulation tools offered by MicroEJ VEE trusted virtual execution environment makes it possible to forget about the constraints of embedded systems and take advantage of portable software applications on a wide variety of hardware. This simple, profitable, secure and efficient solution allows Enki to consolidate and industrialize the integration of new Smart Home products.”

About Leroy Merlin France
As a pioneer company of ADEO group, Leroy Merlin is nowadays the leading company for home improvement and living environment. Specializing in the sale of products, projects and services, Leroy Merlin France’s ambition is to create new ways of living to have a better habitat tomorrow, and puts the satisfaction of its customers at the heart of its business. More than 23,000 employees in 137 stores in France now carry this idea. Leroy Merlin website ranks in the Top 15 of French e-commerce websites with over 6 million unique visitors per month. Leroy Merlin today generates annual sales of more than € 7 billion (2018 revenue).

About MicroEJ
MicroEJ is a software vendor of cost-driven solutions for embedded and IoT devices. We are focused on providing device manufacturers with secure products in markets where software applications require high performance, compact size, energy efficiency, and cost-effective development.

Today more than 120+ companies in the world with currently over 37 million products sold, have already chosen MicroEJ to design electronic product applications in a large variety of industries, including smart home, wearables, healthcare, industrial automation, retail, telecommunications, smart city, building automation, transportation, etc.

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Contact Information:
Elsa Hervio
+33 760 898 561
Contact via Email

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