Global Mobile Unified Communication and Collaboration (UC&C) Market to grow at a CAGR of 26.83% over the period 2014-2019. UC&C is a system that integrates the real-time communication services, such as telephony instant messaging, videoconferencing, data sharing, and others, with non-real-time communication services, such as unified messaging (e-mail, SMS, and fax). It enables an individual to send a message on one medium and receive the same message on another medium. Mobile UC&C utilizes BYOD devices that integrate mobile capabilities such as messaging, telephony, and video conferencing, offering the benefits of communication capabilities anywhere and anytime. Mobile UC&C is used in sectors such as Healthcare, Financial Services, Call Centers, and Sales and Marketing.
About the Report:
Bring your own device (BYOD) is an effective way to increase productivity and flexibility in an organization. The increased adoption of smartphones supports a mobile workforce and is driving the demand for unified communication solutions.
“Many providers and vendors have integrated mobile support and have included features that enhance the use of smartphones in UC,”.
“Features like voicemail-to-text, fixed-mobile convergence and mobile presence have been introduced to enhance the communication experience of end-users, which is expected to boost market projections through the forecast period.”
This report covers the present scenario and the growth prospects of the Global Mobile UC&C market for the period 2015-2019. To calculate the market size, the report considers revenue generated from UC&C software and services. In addition, the report provides the deployment model of the software and services offered by the vendors. Moreover, it considers the revenue generated from the technologies used in mobile:
Others: It includes customer care applications and contact center applications
The report, Global Mobile Unified Communications and Collaboration (UC&C) Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.
The latest report also emphasizes the improved focus on customer service through collaborative tools. With increased competition and customer churn, organizations are in search of alternative sources of revenue and are turning their focus towards customer service.
“Improved customer service is one of the major competencies for organizations to differentiate themselves in the market and will also help the market to grow in the coming years,”