Tag: smartphone shopping trends

M-commerce is an important contributor to online shopping

infographic-april-062An infographic released by Shopzilla has indicated that smartphones and tablets having a meaningful impact.

In the official launch of Shopzilla Inc.’s new monthly online shopping research initiative, the company has published an infographic that has pointed out a number of key trends, including the importance that m-commerce is having to the sales that are being made over the internet.

The first issue of this monthly report is the start of the tracking of key shopping trends online.

The data presented in this e- and m-commerce report and infographic is based on a survey that was conducted directly following purchasing from the Bizrate Insights Network. That network includes more than 5,200 American and Canadian online retailers. This study data was collected from April 24 through April 30, 2013 with the participation of more than 9,000 buyers.

Among the findings of the online and m-commerce trend survey which were included in the infographic were the following:

There were a number of surprising trends from consumers over various e- and m-commerce channels, such as:

• More sales were driven by emails from stores than magazines, Facebook, and blogs and content sites.
• Though desktops continue to lead the way (used by 85 percent of the respondents), 11 percent of the online purchases came from an iPad tablet device. This figure was 20 percent for those with HHI $150K+.
• iPhones performed far less than their Apple tablet m-commerce counterparts, with 2 percent.
• That said, Android phones performed equally to iPhones, at 2 percent, but Android based tablets were far behind iPads, at less than 1 percent.
• Tablets and smartphones based on other operating systems both came in at less than 1 percent.
• Among the respondents, 75 percent said that price helped to influence their buying decisions.
• The respondents said that they’d rather spend than try to be frugal in 28 percent of the cases.
• Thirty one percent felt that they would be spending more in the month following than they did that month.
• Seventeen percent of online purchases were made from the workplace.

The complete findings of the Shopzilla study are available on their website.

M-commerce is experiencing more widespread acceptance

m-commerce acceptanceThe results of newly released research have pointed to greater adoption of shopping over smartphones and tablets.

Stibo Systems has just released the results of its 2013 Consumer Retail Survey, which indicated that the number of consumers who have used a smartphone, tablet, or other mobile device in order to purchase a product through m-commerce has increased by 19 percent over the last year.

This was said to have reflected a considerably rising acceptance of shopping over this channel.

Among the respondents who took part in the survey, 59 percent said that they had bought something using m-commerce. Three out of every four participants said that it was “very important” to be able to learn more about a product through online information. This was an increase of 8 percent from having been 67 percent in 2012. According to the report about the survey, this indicated that consumers are becoming more savvy shoppers.

The report stated that consumers are becoming more selective and sophisticated through m-commerce.

They are using the devices to inform themselves about their purchases before they make their decisions and m-commerce is beginning to play a growing role in that behavior.

According to the Stibo Systems U.K. managing director, Mark Thorpe, “Although every year is hailed as the ‘year of the mobile’, there is sufficient evidence in these results to demonstrate that mobile is now a legitimate channel for retailers, particularly with the recent rapid adoption of tablet devices.”

Thorpe went on to say that if retailers want to take full advantage of the benefits of m-commerce, then they will need to start paying attention to it not only to make sure that consumers are enjoying the experience that is being provided, but also to be able to meet their expectations. The report indicated that this would help these companies to avoid disappointing their customers, which could be a rapid road to losing potential customers and many sales over the long term.

The survey’s results not only indicated that m-commerce is being more widely accepted, but also that it is becoming increasingly important to the decision that a consumer will have as to whether or not he or she will actually make a purchase, and where.