Tag: paypal mobile payments

The digital wallet giant has chosen its new tack to achieve dominance in this increasingly crowded space.

PayPal used the massive Money2020 event in Las Vegas to reveal that it is getting behind QR codes as a part of its broader plans for mobile payments that will carry their online successes over to the in-store experience.

The decision to choose the barcodes has added to a trend beginning to turn away from NFC technology.

The decision that PayPal has made to use QR codes as a central element of their mobile payments experience underscores the progress that the technology has made among both merchants and consumers. It reflects the fact that consumers have become familiar with the black and white squares, and know how to scan them using their mobile devices.

The QR codes will provide a boost to the security level of the Beacon solution that was launched last month.

PayPal has taken a considerable focus on moving into the brick and mortar experience, along with a flood of other industry giants that are hoping to become leaders in the mobile payments sphere. Though NFC technology had been believed to be a possible standard in this area, the very slow adoption of Google Wallet, Isis, and other wallets based on near field communications has caused many providers to look to other tech possibilities.

The alternative that stood out at Money2020 was QR codes, which were selected for integration by not only PayPal, but also MasterCard – a provider that has based its services on NFC for some time now, and intend to continue this over many different types of devices as a complement to the use of the barcodes.

Vice president of retail and prepaid products at PayPal, Don Kingsborough, was present at Money2020 and explained that the adoption of the QR codes is a part of the overall trend toward the omni-channel experience. This is a more seamless version of the multi-channel experience, where one crosses into the next, instead of remaining parallel to one another.

To illustrate the concept using PayPal technology, a consumer could walk into a store with her mobile device. At that time, the PayPal Beacon provides that individual with an alert regarding a deal that is going on in the store. The consumer can then pick up the item and bring it to the point of sale, where the transaction can be completed using mobile payments that are secured with the scans of QR codes. In this way, the in-store, online, and mobile experiences coexist and provide the consumer with a considerably enhanced shopping experience.

The overall message from the first day at the Las Vegas event was that the United States is the hardest country for adoption.

The mobile payments message from the experts on the first day of the Money 2020 emerging financial services and transactions event was that the United States is the most difficult market to break into.

The reason given by the speakers was that each individual state has its own licensing issues and regulations.

John Muller, the PayPal general counsel and vice president, legal, compared the entry of mobile payments into the United States to trying to get started in fifty different countries.

Mobile payments are the next phase for PayPal after tremendous successes in traditional online transactions.

According to Muller, PayPal innovations have allowed that company to stand out above the rest in traditional online payments, and the company intends to move forward with this type of original thought and strategy for successes in the smartphone sphere. Among the areas in which he stated that they stood out above the rest included:

• Conversion of ACH payments into realtime – converting Automated Clearing House (ACH) payments into realtime meant that they needed to make assure payment to the merchant even before PayPal, itself, had received the funds. This was a considerable risk on their part.
• Focus on transactions over payments – starting with eBay, PayPal made it easy for sellers to be able to offer a quick and simple place to complete a transaction with from buyers. They used Pay with PayPal and Buy Now options to fit the payment method inside the transaction itself.
• Provided sellers with a debit card – this was a PayPal branded card that was issued through a bank. This gave them the opportunity to offer a 1 percent cash back to sellers who used the card and, therefore, their PayPal accounts.

These first phase areas turned PayPal into a type of risk management based company. The second phase took four years and it required them to overcome issues such as fraud, in which phishing emails for tricking consumers into revealing their passwords became more commonplace. The worked with legitimate email providers – such as Google and Yahoo! – to weed out these fraudulent emails.

Now, after overcoming many barriers, Muller hesitantly revealed the following predictions for the future of alternative and mobile payments:

• New “crypto currency” based payment avenues that are not based on cards.
• A greater influence from small merchants regarding the leaders in this highly competitive market.
• Features such as loyalty programs, skip-the-line, and more, providing companies with considerable data, even at a time in which consumers hesitate to reveal their personal information.

Muller’s opinion is that mobile payments and wallets are the future of the digital space, and recommends that companies offer both of these options as opposed to selecting a single platform.

Check back tomorrow at Mobile Commerce Press for the next latest announcements from Money 2020 in Las Vegas.