The massive online marketplace has informed buyers in the country that they won’t accept smartphone returns.
Amazon India has now released a statement to shoppers in India to let them know that if they buy mobile phones over the online marketplace and that is not an order fulfilled by the company, itself, then the devices are not returnable.
Feature and smartphones purchased in orders fulfilled by Amazon, itself, will still be covered by the return policy.
When orders are not filled by Amazon, buyers will only be able to have the product replaced in the case that it arrived in defective or damaged condition during transit. That said, the “no longer needed” option will not be available on those purchases any longer. The option for replacement of the product will be available to buyers for a span of 10 days after it was delivered.
The new regulation regarding the withdrawal of the return of mobile phones became effective on February 7.
It was becoming quite well known that the return policy was being abused in India when it came to mobile devices. This was becoming a regular issue from which both Amazon India and the website’s massive seller community, were suffering. It was reaching the point that it was commonplace for buyers to purchase the latest mobile technology, use it for a few days and then return it.
The returns were being made regardless of the fact that there was nothing wrong with the device. This was causing Amazon India to have to take on the cost of the additional shipping of the perfectly functional smartphones. At the same time, the sellers of the mobile devices were finding themselves having to return the purchase price and deal with the returned merchandise.
The situation for sellers through Amazon India is not the same as that in the United States. In the U.S., a restocking fee is sometimes charged to the buyer when an item is returned for reasons other than damage or defectiveness. Without these additional levels of deterrent, the system was being abused, particularly in the case of the purchase of mobile phones.