Mobile commerce is not popular with everyone
Mobile commerce has been gaining steam, largely due to the influence of the holiday season, but there is still a long way to go until consumers feel comfortable with using a mobile device to purchase goods and services. New research from The BIO Agency, a digital agency that specializes in online marketing, shows that many U.S. consumers are leery when it comes to mobile commerce. These consumers suggest that security is their primary concern.
41% claim they will not use their mobile device to make a purchase
According to The BIO Agency, 41% of American consumers refuse to use their smart phone or tablet device to make a purchase online or in a store. This accounts for some 103 million shoppers that are not interested in participating in mobile commerce. The general consensus among these consumers is that cellular and tablet devices are not secure enough to make them comfortable with purchasing products online. Without adequate security features, these consumers are unlikely to adopt mobile commerce in any way.
Security may be primary concern
The research from The BIO Agency shows that mobile commerce adoption is highest among younger consumers. Those between the ages of 18 and 24 are most likely to make purchases online using a mobile device, with entertainment products being the most popular. Generally, older consumers are more leery of mobile commerce. This may come from a lack of understanding regarding how mobile commerce works, but many suggest that mobile security must be improved before they can feel comfortable with mobile payments, whether they understand how these payments work or not.
Slow adoption may create problems for mobile commerce in the future
Several industries are investing heavily in mobile commerce. Over the Thanksgiving weekend, shoppers favored their mobile devices when purchasing products, providing a massive amount of momentum behind mobile commerce. This strong showing has secured strong support for mobile commerce, but if consumers continue to resist adoption, this burgeoning industry may be facing significant problems in the future.