Tag: mobile commerce survey

Mobile commerce having an impact on online sales

IMRG, a retail industry association based in the United Kingdom, has released a new report concerning mobile commerce. The report shows that mobile shopping is becoming more common among consumers. This may be due to the fact that mobile commerce firms are beginning to take issues like security and efficiency more seriously. As mobile commerce platforms become more secure, consumers are becoming more likely to use these platforms. Efficient platforms also improve the shopping experience, further encouraging consumers to participate in mobile commerce in the future.

23% of online sales now come from mobile devices

The report shows that mobile commerce now accounts for 23% of online sales in the second quarter of 2013. This is an 11.6% increase over what mobile sales had been during the same period in the previous year. While sales are increasing, the report shows that mobile devices are primarily used to research products rather than purchase them outright. While this means that more consumers are using their mobile devices to enhance their shopping experience, it shows that many have yet to ease into the mobile commerce space.

Survey shows majority of smartphone owners have yet to make a mobile payment

A similar survey was recently released by market research firm Econsultancy that shows 51% of smartphone owners have not made a mobile payment with their device in the past six months. Many of these consumers have expressed interest in mobile commerce, but have chosen not to participate due to security concerns and other issues. Security is currently one of the most significant hurdles barring the aggressive progress of the mobile commerce sector.

Security proves to be a problematic issue for mobile commerce

As mobile commerce platforms become more secure, consumers are likely to show more interest in them. Mobile commerce has become popular for consumers and hackers alike, with the latter being drawn to the sector by the abundance of financial information that is readily available therein. Some platforms have been criticized for their lackluster security features, which have placed financial information at risk of theft and exploitation in the past, but this criticism has helped the mobile commerce sector become more aware of the threats that exist in the digital world.

Shoppers heading out for supplies at the beginning of the school year have been increasingly using smartphones.

According to a new Back to School Shopping: 2013 Trends mobile commerce report that was released by Placed, Inc., almost half of all parents who own smartphones used their devices to help them to find discounts such as coupons while they were shopping for school supplies for their children, this year.

The report also indicated that many of the parents were actually making their purchases on their smartphones.

Its estimates showed that over 20 percent of parents who owned smartphones actually purchased school supplies through mobile commerce. These statistics are providing a great deal of insight into the current trends, as well as those that may be expected over the holiday season, this year.

The mobile commerce survey was based on the feedback of more than 12,000 smartphone owners.

Each of the participants had at least one child. Beyond discovering that mobile commerce shopping activity has increased, it also underscored the growing value of the showrooming trend, which had previously been seen as a threat to brick and mortar stores.

It revealed that nearly two in every five smartphone using parents used their smartphones for mobile commerce purchases, but also used “showrooming” behaviors to view their products in physical stores before performing online research to make sure that they found the precise item they want, and at the best price.

Brick and mortar shops have previously felt threatened by showrooming, feeling worried that they would lose their business to the competition while shoppers were standing under their roofs. However, that doesn’t seem to be the way that mobile commerce works. Among the surveyed parents, 35 percent had accessed retailer apps or websites from their smartphones while in those specific stores. This suggests that showrooming can help to lead to solidified brand loyalty.

That said, the survey also showed that some retail shops were more effective than others at appealing to the mobile commerce loving parents. One of the more successful players, for example, was Macy’s, which has a highly mobile friendly experience, and where parents with smartphones were 20 percent more likely to visit a physical store than the average customer regardless of device use.