Tag: mobile commerce report

Though research is often performed over mobile, the actual purchases are still being made on desktops.

The results of a recent survey have shown that many travelers dislike the slow speeds of apps and t-commerce sites, so while they may perform their research on smartphones and tablets, when it comes to actually buying and making bookings, they are still choosing to use their desktops and laptops.

The research indicated that travelers like the options tablets provide but don’t like the shopping experience.

The research was conducted by Mobiquity Inc. It indicated that while t-commerce may be popular among tablet owners for researching what is available for their travel needs, more than half of them (54 percent) will use their laptop or desktop computer to actually book the selections that they have made.

The t-commerce research revealed that there are still many obstacles which must be overcome.

The t-commerce survey report was called “The Connected Traveler: A Mobile Satisfaction Report.” It determined that consumers still feel that there are too many obstacles in their way to actually make their bookings using their tablets. Therefore, they prefer to switch to their computers when it comes to actually purchasing, booking, and making reservations.

This number was even greater among users of smartphones than it was with t-commerce users, as 62 percent of phone users will perform research on their device so that they can book their travel on a laptop or desktop.

The survey revealed that t-commerce travel sites have a number of downsides identified by consumers. Among them, 52 percent of tablet owners felt that the sites simply load too slowly. Furthermore, 51 percent of tablet owners felt that the selection and search options were complicated in the version for their devices, and that 44 percent said that the sites weren’t optimized to be viewed on those screens.

The Mobiquity report suggests that this poor performance will have a negative impact on sales. This is exacerbated by the fact that 35 percent of consumers who are displeased by a t-commerce experience are less likely to use the channel to book again on that site or app.

Mobile commerce becoming a major aspect of retail

Accenture, a leading market research firm, has released a new study concerning the preferences consumers have in the realm of online shopping. The Seamless Retail Study highlights these preferences, showing that many consumers favor their mobile devices to shop for and purchase products online. Mobile commerce is growing increasingly common, especially in the retail industry, due to the convenience it offers to consumers. Many consider using their smartphones and tablets to shop online is simple more efficient than other forms of shopping.

Survey shows consumers are likely to use mobile devices to shop

The study includes a survey, which notes that 88% of consumers claimed to have participated in “webrooming,” a practice similar to showrooming wherein consumers browse for products on the Internet before purchasing products in a physical store. The survey also shows that approximately 43% of consumers have plans to shop online more frequently in the future, with 23% of these consumers noting that they plan to use their mobile devices to shop.

Mobile commerce offers more convenience to shoppers

The study suggests that consumers are becoming increasingly interested in a seamless shopping experience, wherein they can find and purchase the products they are interested online and pick up those products as soon as possible. Mobile commerce is somewhat accommodating of this trend, as it enables consumers to make a purchase from their mobile device and, in some cases, retrieve their purchased products from a physical store. Amazon has recently begun offering such a service, which has been well received by consumers interested in mobile commerce.

Retailers may have to work harder to engage a changing consumer base

The study claims that retailers may need to combine their store, online, and mobile shopping channels in order to appeal to a changing consumer base. More people are getting their hands of high-end smartphones and tablets, making them more mobile-centric. As such, retailers that do not appeal to consumers on a mobile level could stand to lose significant ground with these people as mobile commerce becomes more prolific.