Tag: australia mobile

Retailers in Australia struggle to master m-commerce

Even leading brands in the country are finding it difficult to provide consumers with the mobile experience they want.

Australia’s leader in retail m-commerce is a company called The Iconic, and while that particular brand may be doing well, as a whole, retailers from that country are facing quite a struggle in pleasing smartphone based shoppers.

This, according to the results of a new study that were released by Episerver.

The Episerver study looked into 20 of the Australia’s “bench mark” retailers and assigned them a score based on a range of different criteria. These various factors produced a final score that rated the companies on whether or not the m-commerce experience met the expectations of consumers. There were more than 100 smartphone and tablet users who participated in the survey that led to the final ratings in the study.

The m-commerce rating study, titled the “Episerver Mobile Commerce Report”, placed The Iconic in the top spot.

Australia Mobile CommerceThat company received a mobile commerce experience rating of 66.47 percent. It was able to demonstrate that it had implemented a successful strategy over tablets and smartphones, in addition to effective apps across both of the two largest platforms: iOS and Android. Still, regardless of the highest scores achieved by The Iconic, it was still clear that iPad users still believe the brand’s mobile app could use some assistance, as it received a score of only 49 percent from users of that device.

The brand that came in second was Kogan. That brand’s overall score was not much lower than The Iconic, at 64.96 percent. In third place was OzSale at 57.40 percent. Despite the fact that Catch of the Day was not among the top three, it was the app that received the best score in terms of the iPad app it offered. Equally, even though Kogan was in second place overall, it received the top rating for the mobile website (which scored 73.75 percent overall).

Among the other companies that did well in their overall m-commerce experience were Dan Murphy’s, Lorna Jane and JB Hi-Fi. Still, there were a large number of the overall 20 bench mark brands that did not do well at all. The average score across all 20 of the retailers – including the highest scores – was 34 percent. This was notably lower than the average of all other countries that were surveyed in this study.

Mobile payments receive considerable boost from Australian telcos

Mobile Payments AustraliaThis year will make it much easier for consumers in Australia to make purchases using smartphones.

Telcos in Australia are giving a significant kick to their intentions to bring mobile payments to consumers throughout the country so that they will be able to use their smartphones or tablets to pay for products or services at a store’s checkout counter.

This could be the first step toward making credit cards obsolete within the country.

Although mobile payments are a move that has been in the works for several years and very little action has actually been seen until very recently. Even the most recent steps have not been enormous, and the term “contactless payments” remains unknown to the majority of consumers, even among those whose devices are capable of the transactions.

Though the contactless mobile payments concept has great potential, it has been failing to gain traction.

The idea behind mobile payments is quite simple. It involves using a smartphone or tablet that is either waved over an enabled reader at a point of sale in a store, or tapped against it. This automatically transfers the funds necessary for making the purchase from the user’s credit card or bank account, into the account of the store.

The primary barrier faced by this type of mobile payments is the fact that only a small percentage of smartphones are actually enabled with the necessary NFC technology (near field communication) that allow these transactions to occur. This was held back even further by the release of the iPhone 5 by Apple, which shocked the mobile world when those chips were notably absent.

Vodafone and Telstra believe that this year will mark a difference in this trend. They believe that with many more NFC technology enabled devices entering the marketplace, it will represent a brand new opportunity for mobile payments to take off.

According to Dr. Hugh Bradlow, the chief technology officer at Telstra, “It’s been promised for a long time, but by next year many devices on the market will incorporate near field communication.” He went on to explain that in the mobile payments marketplace, “NFC has been a slow burn, but it will likely become entrenched next year and we plan to be a big part of that.”