Tag: acquity group

Wearable tech privacy concerns are high, according to new study

Adoption of wearable technology is slow going due to consumer security concerns.

A recent study from Acquity Group and Accenture Interactive found that while over 69% of American adults intend to own an in-home IoT (Internet of Things) device by the year 2019, only 13 percent are likely to own one by the end of next year, and the primary reason that adoption rate is so low is Americans are worried about their privacy when it comes to using wearable tech devices.

The study also found that only 9% of consumers would share free data with brands.

The percentage of consumers who would share data for free increased when they were offered a discount or coupon in exchange for their information, however. According to the 2014 State of the Internet of Things Study, of the 80% of consumers who were concerned about privacy, half of them stated they would be willing to share personal info that was collected by IoT devices with third-party retailers if they were compensated in some way for providing this data.

The president of Acquity Group, Jay Dettling said that “Our data reveals a gap in consumers’ fears of data privacy and their actual purchasing behavior.” He added that “To capitalize on these opportunities, companies should focus on specific benefits that sharing data will deliver to consumers.”

Wearable tech - privacy concerns over data sharingIn addition to sharing with retailers, the research learned that 53% of consumers are willing to share their personal information with doctors. Furthermore, 27% said they would share with family and 17% would share with friends. Fewer than 40% of consumer said they would not share their personal data with anyone.

Location based coupons are the feature most consumers look for from wearable tech IoT devices.

This is particularly true when it comes to coupons or offers for recipes or for goods that the consumer frequently purchases. Moreover, one third of those who participated in the survey said that to receive extra deals or coupons, they would watch heavily targeted commercials at home.

Dettling commented that it is “important for businesses to understand ways to overcome barriers to adoption and create digital device strategies.” He added that their study reveals just how important a “value-added” user experience is and that Brands that don’t evolve their techniques to match customer expectations will miss out on key revenue opportunities in the future. Companies need to assure consumers that their wearable tech devices and personal data are protected.

Mobile commerce report highlights trends among retailers


mobile commerce retail reportMobile commerce becoming more important for the retail industry

The mobile space is becoming increasingly important for the retail industry. A growing number of consumers are beginning to rely more heavily on their mobile devices in order to shop and make purchases. It can be very difficult for retailers to reach out to these consumers through traditional websites and platforms, however, hence the need for sites that are optimized for viewing on mobile devices. A new report from digital marketing firm Acquity Group shows that retailers are beginning to take mobile consumers and mobile commerce more seriously.

Report shows that mobile sites are common with retailers

According to the report, approximately 82% of the top retailers in the world have websites that are optimized for mobile viewing. These sites are ideal for mobile consumers who use a smart phone or tablet in their daily lives. The report also shows that 72% of these retailers also have mobile applications associated with their business. Many of these applications are simply used to make shopping more convenient for consumers and provide them with a way to find more information on particular products they may be interested in. Some of these applications geared toward mobile commerce, facilitating payments for goods via a mobile device.

E-commerce platforms may not be mobile-friendly

Most brands received praise in the report for their various e-commerce initiatives. E-commerce sites appear to be a major success across the board for most of the world’s largest retailers. These sites allow retailers to sell products online, as well as accept payments from consumers all over the world. While the report shows that many of the e-commerce platforms that retailers use are reaching consumers in an effective way, these platforms are much less accommodating to mobile consumers. Many e-commerce platforms are not optimized for mobile service, thus it can be difficult for mobile consumers to make in-store purchases or simply buy products using their mobile device.

Mobile commerce becoming more synonymous with e-commerce

Mobile commerce and e-commerce are quickly becoming a singular channel. In the past, the two had been markedly separate, especially due to the fact that mobile commerce is a relatively new concept. As more consumers become integrated with their mobile devices, retailers are beginning to face a need to become more accommodating of the needs and interests of these consumers.