Data shows UK Android users are enchanted by mobile commerce apps
There was a time when mobile games and other entertainment applications were exceedingly popular among Android users. New data from Nielsen, a leading information and analysis firm, shows that this is no longer the case, at least in the United Kingdom. According to Nielsen, mobile commerce and banking applications are now the most popular apps with Android users. Seven of the top 15 major applications in the UK market have to do with mobile commerce in some way, with some of the most used apps coming from Tesco, Amazon, and Quidco.
Consumers show strong interest in shopping from their smart phones and tablets
Mobile commerce has grown to become a very powerful force in the mobile space. Consumers all over the world have been showing interest in using their mobile devices to purchase products of all kinds. Mobile commerce is especially popular in retail, where companies like Tesco have been working to engage mobile consumers for years. According to Nielsen, Tesco’s application saw more than a 145% spike in new users between May and October of 2012. Those using the application spent 45% more time engaged with the retailer during the same period.
Banks and telecoms account for many popular applications
Many of the mobile commerce applications that have become popular with UK consumers come from the country’s banks and telecommunications companies. Banking applications have been included in Nielsen’s data because mobile commerce does not exclusively refer to the practice of purchase a product using a smart phone or tablet. Rather, mobile commerce is any form of commerce conducted through the use of a mobile device, banking and shopping included.
Mobile games win in consumer engagement
Despite mobile commerce applications becoming so popular among Android users, many consumers are still showing strong interest in mobile games. Nielsen’s data shows that mobile games accounted for the most time spent on smart phones and tablets among consumers. While these applications may have been beaten out by mobile commerce in terms of growth, they are still soaking up the majority of a consumer’s time through engagement.
CVS introduces mobile commerce updates to mobile site and application
CVS Caremark Corp. is looking to bolster its mobile commerce presence by making updates to its website and mobile application. Mobile commerce continues to attract the interest of the retail industry, especially in the wake of a record breaking Thanksgiving shopping weekend. This year, retailers have seen massive growth in the realm of mobile sales thanks to the interest consumers have been showing in mobile commerce. CVS hopes to take advantage of this by reaching out to mobile consumers in a more dynamic fashion.
Mobile site features new services for consumers
CVS has made updates to its mobile website, which now features a variety of options that are designed to help consumers keep track of their health. The company has introduced an immunization scheduler, which helps users keep track of when they can receive immunization treatments from health care professionals that visit CVS stores. Users can set up appointments for specific immunizations through the mobile site. CVS has also introduced a number of shopping enhancements that are meant to help mobile consumers find the products they are interested in.
Electronic gift cards may be big during the holiday season
Another feature that has been introduced to the mobile website are electronic gift cards. These digital cards can be purchased from the mobile website and used from a smart phone or other device to pay for goods online. These cards can be given as gifts to others, delivered via email. CVS anticipates the sale of these gift cards to skyrocket during the holiday season, especially among consumers that rely on CVS for the health care products they need, such as glucose meters for those with diabetes.
CVS may have plans to adopt in-store mobile payments in the future
CVS has also introduced several new features into its mobile application, such as a pill identifier that will help users identify the pills they are taking. The mobile application also includes several shopping features that encourage consumers to purchase products through their mobile device and online. CVS has yet to adopt in-store mobile payments, but if mobile commerce continues to grow in popularity, this service may be on its way.
