Tag: econsultancy

Report shows 23% of online sales come through mobile commerce

| September 6, 2013

Mobile commerce having an impact on online sales

IMRG, a retail industry association based in the United Kingdom, has released a new report concerning mobile commerce. The report shows that mobile shopping is becoming more common among consumers. This may be due to the fact that mobile commerce firms are beginning to take issues like security and efficiency more seriously. As mobile commerce platforms become more secure, consumers are becoming more likely to use these platforms. Efficient platforms also improve the shopping experience, further encouraging consumers to participate in mobile commerce in the future.

23% of online sales now come from mobile devices

The report shows that mobile commerce now accounts for 23% of online sales in the second quarter of 2013. This is an 11.6% increase over what mobile sales had been during the same period in the previous year. While sales are increasing, the report shows that mobile devices are primarily used to research products rather than purchase them outright. While this means that more consumers are using their mobile devices to enhance their shopping experience, it shows that many have yet to ease into the mobile commerce space.

Survey shows majority of smartphone owners have yet to make a mobile payment

A similar survey was recently released by market research firm Econsultancy that shows 51% of smartphone owners have not made a mobile payment with their device in the past six months. Many of these consumers have expressed interest in mobile commerce, but have chosen not to participate due to security concerns and other issues. Security is currently one of the most significant hurdles barring the aggressive progress of the mobile commerce sector.

Security proves to be a problematic issue for mobile commerce

As mobile commerce platforms become more secure, consumers are likely to show more interest in them. Mobile commerce has become popular for consumers and hackers alike, with the latter being drawn to the sector by the abundance of financial information that is readily available therein. Some platforms have been criticized for their lackluster security features, which have placed financial information at risk of theft and exploitation in the past, but this criticism has helped the mobile commerce sector become more aware of the threats that exist in the digital world.

Quality may be the top issue in mobile commerce

| July 3, 2013

Lack of quality could drive consumers away from mobile commerce

Econsultancy, a market research and consultancy firm, has released a new report called “Mobile Commerce Compendium.” The report aims to provide comprehensive insight to the challenging mobile commerce sector. Mobile commerce is currently highly competitive due to its relative youth when compared to other sectors and the challenges that exist in this sector can often be overwhelming. While many startups and larger companies have their own perspective when it comes to what a mobile commerce platform should be, the report suggests that quality is the most important aspect of these platforms.

Consumers favor quality above all

Quality, or lack thereof, is one of the main points of criticism that exists with modern mobile commerce initiatives. Low quality services have given consumers throughout the world a poor experience when it comes to mobile commerce and has discouraged their continued participation therein. Quality can often determine whether a mobile commerce platform can be considered viable by a consumer and the report shows that consumers tend to favor platforms that offer better experiences than their competitors.

Mobile sites play a major role in consumer satisfaction

The report also shows that many consumers use their mobile devices to compare prices on particular products offered by retailers. These consumers will make an effort to find the best prices they can before making a purchase in-store. The report also shows that the load time for mobile websites factors into the quality issue that consumers have with mobile commerce. Slow-loading sites tend to annoy consumers, making them less inclined to participate in mobile commerce or make a purchase of any sort.

Report notes that mobile sites are integral to marketing

The report notes that mobile sites have become an integral part of any successful marketing campaign. With more people relying more heavily on their mobile devices for nearly every aspect of their lives, websites that are not optimized for these devices are not well received by consumers. Providing a mobile site for these consumers is also not enough to win their favor, as these sites must function properly and boast of high quality mobile commerce options.

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