Tag: thanksgiving shopping

M-commerce is taking over the holiday shopping experience

According to the results of a recent study, more people mobile shopped over the holiday weekend than ever.

According to a recent study from the National Retail Federation, there were more people who used m-commerce over the Thanksgiving and Black Friday long weekend than has been the case in any previous year.

The online survey showed that online retail saw a considerable online shopping spike, particularly over mobile.

The research took into consideration the shopping habits of over 151 million people who said that they had shopped in stores, online or over m-commerce over that weekend launching the holiday shopping season. Many retailers took care to offer the same deals over their websites that they had to offer in store, allowing consumers to be able to make the purchases they wanted without having to wait in line in the actual shops. The survey itself was conducted on behalf of the federation by Prosper Insight & Analytics. It indicated that approximately 102 million people had said they shopped in store on the Thanksgiving weekend.

That said, even more – 103 million people – said they shopped online and over m-commerce channels.

m-commerce study - mobile shoppingThe survey also showed that even by the close of the weekend, there were still 121 million people who had intended to shop online and over mobile commerce on Cyber Monday. While this is a significant number, it should be pointed out that it is actually a reduction when compared to the 126.9 million people that had intended to shop on Cyber Monday after having done so over the Thanksgiving and Black Friday long weekend.

According to figures reported by the Wall Street Journal, this year, consumers spent an estimated $4.45 billion over online and mobile commerce channels on Thursday and Friday, alone. Black Friday sales increased by 14 percent when compared to the figures from 2014, according to the data shared by Adobe Systems, Inc. That online and m-commerce figure is based on purchases made in about 4,500 locations across the United States. Adobe’s estimates were also that over half of online shopping occurred over smartphones, further underscoring the importance of mobile devices for retail shopping.

Mobile commerce sales broke records on Thanksgiving Day

According to the real time analytics that were recorded by IBM, this year’s shopping trends greatly beat out 2013.

On Thanksgiving Day, the unofficial start to the holiday shopping season, family members assembled to enjoy each other’s company, to watch football, to eat a wonderful feast, but when it was all over, they looked to mobile commerce to look for great deals.

The real time analytics from IBM for Thanksgiving Day showed online sales spiked 14.3 percent over the same day last year.

Mobile traffic made up a massive 52.1 percent of all online traffic on Thanksgiving Day, this year. This means that the figure rose by 22.4 percent when compared to that same day in 2013. When looking more specifically at the shopping side of mobile commerce, IBM found that of all online sales, those made over smartphones and tablets accounted for 32.3 percent. This was higher than last year’s figure by more than a quarter, as it represented an increase of 25.4 percent.

This success in mobile commerce on that day was explained by a number of different factors.

Mobile commerce breaks recordsThose contributors included the following:

• Consumers were eager to discover great online bargains, even when the stores were closed. The average order value (AOV) was 1.8 percent lower than it was last year, at $125.25. That said, those shoppers were buying an average of 4.3 items per order, which was an increase of 16.2 percent. This suggests that people were actually buying more, but they have become more savvy when it comes to finding ways to save such as through the use of online rebates and coupons.
• Smartphones were being used to browse for products, but mobile purchases were made over tablets and many still looked to their laptops and desktops. Smartphones may have driven 36.4 percent of the total online traffic (over double that of tablets, which represented 15.4 percent of online traffic), but sales over tablets made up 17.9 percent of the total and smartphones made up only 14.4 percent of the total. Desktops still reigned supreme over mobile commerce at 67.6 percent of the online sales total.