Tag: retail mobile commerce

Macy’s has partnered with IBM Watson to enhance consumer shopping experience.

An AI mobile shopping assistant tool has been launched by Macy’s at 10 of its stores nationwide. The famous and popular American department store chain developed its shopping assistant called “Macy’s on Call” with IBM Watson. The mobile companion is a cognitive mobile web tool designed to help shoppers as they navigate through Macy’s stores.

Customers can use their smartphone assistant to answer their questions.

This is the pilot stage for Macy’s mobile shopping assistant. The mobile tool, which was created in partnership with IMB Watson through intelligent engagement platform Satisfi, will be tested throughout the pilot stage at the 10 stores.

Via the mobile browser on the consumer’s personal device, they can ask questions related to the Macy’s store. For instance, a mobile customer could ask where a particular brand, department or service is located in the participating store. The assistant, which uses artificial intelligence (AI) essentially acts like a sales associate, answering their questions. It uses natural language and provides feedback within a matter of seconds.

A Spanish language feature will eventually be added to broaden its user base.

The mobile shopping assistant is part of Macy’s strategy to reinvent its business and improve sales.

Macy’s Group Vice President of Digital Media Strategy Serena Potter told the Associated Press that “We want to improve the shopping experience. We want the customers to shop at Macy’s and come back.”

The goal of the retail giant is to boost sales while freeing up employees so they can cater to more complicated customer requests.

According to the vice president of IBM Watson, Stephen Gold, once trained, the technology can register if customers become frustrated based on their answers and it can alert a sales associate. This technology is similar to AI the company is working on with other brands like North Face and 1-800 Flowers. In these cases, however, the AI tech answers questions on their websites.

Macy’s is working hard to improve its sales, which have plummeted. The company has cut its full-year profit and revenue outlook for the year and has slashed thousands of jobs. Implementing its new mobile shopping assistant, Macy’s on Call, is part of its business reinvention strategy.

Mobile shopping is driving retail e-commerce sales in the UK.

UK mobile commerce will fuel the growth of e-commerce sales this year, says eMarketer. According to the most recent forecast from the independent market research company, retail electronic commerce sales in the UK for 2016 are likely to exceed £67 billion (approximately $88.7 billion). Mcommerce will account for a total of £25.2 billion ($33 billion) of these online sales.

E-commerce will represent a 22.6% share of total retail sales in the UK by 2020.

In terms of retail digital sales share of total retail sales, the UK is a world leader. Its e-commerce sales are fueled by the impressive growth of smartphone-based buying from UK consumers. Consumers in the United Kingdom have always been fast to adopt digital technologies, including embracing shopping and buying on mobile devices. The $33 billion mobile commerce prediction from eMarkter is an increase of over 25% from 2015.

This growth in UK mobile commerce retails sales is expected to continue to grow over the next few years. By 2020, mcommerce sales are predicted to surpass £42.5 billion ($56 Billion). The growing retail ecommerce market in the UK is helping to make up for the decline the nation has experienced in terms of traditional retail sales.

Most UK mobile commerce sales come from tablet devices.

Presently, tablet devices are responsible for the majority of mobile commerce sales. eMarketer notes that in 2016, £15.8 billion ($19.8 billion) will be spent via tablet commerce. This represents over 62% of total m-commerce sales.

That being said, more and more consumers are using their smartphones for shopping. According to Bill Fisher, an eMarketer senior analyst, “Smartphone usage continues to have far-reaching implications for retailers in the UK.” Fisher added that “However, more than simply driving digital retail traffic, these latest numbers show that smartphones are now increasingly driving digital sales. Getting the smartphone sales experience right is becoming more vital than ever. ”

While smartphones currently make up only 35.4% of UK mobile commerce spending, by 2020 this is forecasted to change. It is projected that smartphone-based shopping will account for 52% of spending and £22.1 billion ($29.2 billion) sales.