Tag: motorola

Google wireless services will be exclusively for Nexus 6

The company is expected to begin with these services on a small scale within the month of March.

The small sized Google wireless services are expected to begin before this month comes to a close, but it has also been revealed that, at least at the beginning, the only mobile devices that will be compatible with it will be the company’s own Nexus 6 smartphone.

The company has officially confirmed that it is looking into this type of offering of a wireless service.

Confirmation of the Google wireless plans came from Sundar Pichai, the senior vice president of Android, Chrome, and Google Apps. He stated that they are focused on bringing connectivity together with both hardware and software. In Barcelona, at the Mobile World Congress, Pichai’s keynote speech explained that “I think we’re at the stage where we need to think of hardware, software, and connectivity together.”

The first mention of the Google wireless business was made back in January and it should link smartphones to WiFi cellular.

Google Wireless - ExclusiveThe service will be based on connecting the Nexus 6 mobile devices to a WiFi cellular network. While the internet giant did say that it intends to add the service availability to a broader spectrum of different mobile devices in the future, the launch of the wireless plans will be exclusively for the smartphone that is manufactured by its Motorola Mobility.

Although it is believed that this mobile technology service will become available before the end of this month, it will be available in early April, at the latest. That said, the company is very well known for waiting until the last moment before they make any true announcements with regards to their products. As they have already made it clear that this one is on the way, it may be safe to assume that Google doesn’t expect it to be very long, at all, before it will be putting getting things started.

It has yet to be explained exactly why it has decided to choose only Nexus 6 for the launch of the Google wireless service. That said, it is only that specific model of the smartphone that will be compatible. Not even the Nexus 5, which had been created by LG, will be able to connect, at first launch.

Mobile commerce shoppers are affected by customer service

New B2X research reveals considerable insight regarding the behaviors of smartphone based consumers.

The mobile commerce landscape is becoming increasingly prevalent in American society and recent data from B2X and Motorola has now been released to help to show companies how they might be able to increase a customer’s inclination to shop with them.

When all was said and done, the primary point that this study underscored was that customer service is vital.

The survey showed that American mobile commerce shoppers prioritize customer care and service and are more likely to shop with the companies that provide for them in this way. It is not just a matter of pre-sale service that matters. In fact, post-sales service and customer support were deemed the most critical in the minds of mobile shoppers.

This helps to put an important spotlight on a vital component of mobile commerce and the experience as a whole.

Mobile Commerce ResearchConsumers who were considering an m-commerce purchase found that those two elements were the ones that had the most sway over their final decisions. According to Raul Sfat of B2X, “This survey further proves our belief that customer care should be the top priority for all device manufacturers, insurance providers and wireless carriers in the mobile industry.” He went on to say that “Therefore, we believe that enabling our clients to provide the most efficient, unprecedented customer care allows them to attract and maintain loyal consumers.”

Additional data collected within the report showed that:

• 86 percent of Americans said that the main use that they have for their smartphones is texting.
• 70 percent of Americans believe that if their device should need repairs, they should be completed within the same day.
• 30 percent of Americans do not know where to go about obtaining mobile device problem assistance.
• 25 percent said that they experience problems with their devices one time every year.

This knowledge could make a considerable difference to device manufacturers and retailers who are hoping to maximize the potential of their mobile commerce and to give consumers every reason to shop with them and to purchase their products.