Tag: monetate

Mobile commerce is becoming more important for retailers

Mobile and social channels may help the e-commerce sector grow more this year

Mobile and social channels may be the key drivers of e-commerce growth this year, according to Monetate. The firm notes that mobile commerce, in particular, experienced a period of healthy growth and activity during the 2014 holiday season. During this time, mobile purchases increased by 45% over what they had been during the time period of 2013. Approximately 16% of all e-commerce traffic came from mobile devices as well, making mobile a valuable channel for the larger digital commerce space.

Improved mobile experience may be needed in order to ensure that consumers continue to shop on their smartphones and tablets

Monetate notes that mobile experiences are improving, which is making it more likely for consumers to participate in mobile payments in some way. A good experience encourages consumers to continue using their mobile devices to shop for and purchase products online and at physical stores. Poor experiences have the opposite effect, especially if they become inconvenient and considered a burden to consumers that have come to favor mobility.

Engaging consumers in innovative ways can bring them deeper into the world of mobile commerce

mobile commerce and retailEngaging mobile consumers can be extremely difficult. Monetate notes that businesses that want to engage in mobile consumers must do so in a specialized manner. According to the firm, bounce rates on mobile devices are 50% higher than on desktop computers, and consumers are 30% less likely to add products to their online shopping carts when shopping. Finding ways to create a frictionless, convenient, and enjoyable mobile experience can ensure that businesses have the ability to engage mobile consumers effectively.

Loyalty programs could be the key to further success in the mobile commerce space

Loyalty programs may be one of the first steps in driving deeper personalization of the mobile shopping experience. These programs offer rewards to shoppers that favor particular retailers. Monetate notes that these programs are the most profitable type of initiative that retailers can utilize. They also exist as a way for consumers to customize their experiences with the retailers that they are supporting.

Mobile commerce traffic makes up one quarter of online shopping

A newly released report has revealed that 25 percent of e-shoppers are using smartphones and tablets.

A report that has recently been issued by Monetate has shown that approximately one quarter of all of the global online shopping comes from mobile commerce traffic through smartphones, tablets, and other devices.

This represents a meaningful increase in the sector’s share, even within the last quarter, alone.

Monetate’s data showed that mobile commerce traffic increased by about 3 percent within the last quarter. Of that mobile device based shopping, tablets represent approximately two thirds. This means that tablet users are currently responsible for about 15 percent of all of the ecommerce activity that is going on at the moment.

The larger screen devices have been representing a larger proportion of mobile commerce traffic.

Mobile Commerce TrafficSmartphones, on the other hand, are still being used more often for online shopping purposes worldwide, but they make up about one third of the mcommerce share. This means that of all ecommerce activity, smartphone users are contributing about 10 percent.

When it comes to the average amount that users of these devices are spending when they make an order online, it is becoming clear that purchases are not limited exclusively to small items anymore. This reports data even indicates that the average order value made through tablets actually exceeded that of desktops and laptops within the last quarter. That said, PCs still hold their dominance over the online shopping marketplace, by quite a large majority.

The average order value made over a laptop or desktop computer was $136. Just slightly higher was the average order value made over tablets, which was $139. Finally, over smartphones, it was still a high number, though quite a bit lower than the orders made over PCs and tablets, having been $114.

In terms of specific brands and their contribution to mobile commerce traffic, it is Apple’s iPad that reigns supreme. That device is responsible for more than half of the online shopping done over tablets. That share of the tablet commerce category actually increased over the last quarter despite the fact that there is notably greater competition.