Tag: mobile qr codes

The company is aiming to use quick response codes to make tech data easier to obtain.

Nortek Global HVAC recently announced that it would be adding QR codes to its product labels in order to make it easier for contractors to be able to obtain the tech literature for a specific piece of equipment.

The goal of using these barcodes in this way is to make troubleshooting faster and easier for service contractors.

The new label with the QR codes links the contractor directly to the tech literature specific to the product in question. In order to use the quick response codes, the contractor must simply use a smartphone to scan the barcode printed on the equipment’s label. The smartphone is directed to the Nortek website, where a page will be displayed with the information about that specific equipment model. Among the types of information that are available to the contractor are the installation instructions, lists of replacement parts, charging charts, wiring diagrams, and other important and practical troubleshooting information.

In this way, contractors can scan QR codes and rapidly obtain information instead of needing to phone the company.

According to the Nortek Global HVAC director of warranty and technical services, Matt Lattanzi, “Contractors call us for technical help and many times the answers are in the literature.” Lattanzi also added that “Having a way to quickly scan a code on the product and find the necessary documents can reduce lost time on the job and help ensure the equipment is installed and/or serviced correctly.”

By using the QRcode, a number of slower steps can be skipped so the contractor can complete his or her work with greater effectiveness and efficiency. Moreover, beyond the implementation of the barcodes on the product labels, Nortek has also gone to the extent of providing contractors with support through an iPad app for in-home sales, weekly video tips, mobile load calculation tools, as well as support for using and managing a Facebook business page.

The QR codes were implemented by Nortek on its labels for split-system air conditioners, but it intends to add the barcodes to additional products in the future.

Nationwide Platforms, a rental company, has added the quick response barcodes for use by smartphone owners.

The rental company, Nationwide Platforms, has just announced that it has affixed QR codes to its equipment in order to make it easier for smartphone users to be able to lower the risk of emergency situations.

Though print documentation is already available, the barcodes are used to provide this and additional information.

QR codes were selected because they are now recognized by many people, and because the majority of individuals have a smartphone or tablet that is able to scan these barcodes in order to obtain the related info. Most of the fleet at Nationwide Platforms has already been fitted with its stickers, which provide a direct link to guidance to lower emergencies.

The QR codes are customized for each distinct equipment model or group of models across the United Kingdom.

Nearly all of the fleet’s units will have QR codes affixed to them by the end of the year, according to the plans of the program. This includes those that the business will purchase throughout 2013. The barcodes will be printed on stickers that are fitted directly onto the base of the machine.

Beyond using the QR codes as a type of practical tool, the company is hoping that this effort will also have a broader impact that will help to better the awareness surrounding the importance of becoming familiar with the safety procedures associated with the equipment.

Mark Keily, the QHSE director, stated that “Improving the way we manage welfare and wellbeing means improving the way we engage with all of those who come into contact with our products or services. With that in mind, we’re proud to have harnessed the power of technology to give our customers even more opportunities to get the guidance which could truly make a difference in an emergency situation.”

Similarly, Peter Douglas, the operations director, added to that statement, saying that using powered access is being increasingly recognized as among the most effective and safe techniques for functioning with the greatest levels worldwide. He said that as the market leader in the United Kingdom, it has become their purpose to add to and achieve greater safety accomplishments, be that through “innovation, investment, or simply taking the lead in making a difference.” QR codes fit into this strategy quite smoothly.