Tag: mobile payments platform

Report shows consumers want mobile commerce platforms from their banks

A new report from the Future Foundation, a global research firm, suggests that consumers in the United Kingdom may be more willing to participate in mobile commerce if payment platforms came directly from their banks rather than from third party groups. Mobile commerce has been gaining prominence around the world, but many consumers remain wary of paying for products using their smartphones and tablets. These consumers often cite security concerns and worry that their financial information may be put at risk through their participation in mobile commerce.

Banks are growing more interested in mobile payments

Many banks and financial services firms have shown a great deal of interest in mobile commerce. These organizations typically embrace mobile payments and allow for consumers to use their accounts to make such transactions. Few of these banks offer their own mobile payment platforms, however, opting instead to support those being offered by third parties, such as Google and Isis. In the United Kingdom, this may be driving consumers away from mobile commerce.

Consumers may have more confidence in mobile commerce if banks get involved

The report shows that 57% of consumers would have more trust in mobile commerce applications coming from their own banks. The report also shows that approximately half of the country uses a mobile device to purchase products online. Consumers claim that they would spend more money in mobile commerce if they could trust their applications. Therefore, if banks begin supporting their own mobile commerce platforms, transactions made through mobile devices may see aggressive growth.

Strict regulations foster secure environment for mobile payments

One of the reasons that consumers would trust mobile commerce applications from their banks has to do with the regulations that exist to manage these banks. Financial services firms are saddled with a great deal of responsibility and must adhere to strict standards that are generally imposed by government organizations. These regulations put a major emphasis on security, which could foster confidence among consumers when it comes to mobile commerce.

It now supports real-time smartphone based transactions in a growing number of countries.

M-Pesa, the mobile payments platform that was created by Safaricom, has already been providing digital money systems in a number of different countries, particularly in Africa.

It set the standard for the industry in Kenya, since it was first created in 2007 and has a growing user base.

The strength of M-Pesa has come from providing mobile payments options to populations that have been primarily unbanked or under banked. Today, the company is providing these options to over 16 million people in Kenya so that they will have access to financial services on a basic level for the first time. It has also allowed the service to broaden quite rapidly into other marketplaces, such as India and Afghanistan.

A recent mobile payments news report has now announced a new upgraded platform for the service.

The report was published in Business Daily in Kenya and stated that M-Pesa was upgrading the services that it is offering to a new mobile payments platform that will help to keep it a step ahead of many of the other providers who are setting sights on the same markets, as well as some of the leaders in both developed economies and emerging markets.

The new and upgraded platform will provide expanded mobile payments processing capacity for the service and will allow users to be able to complete post paid utility bill transactions, as well as pay their insurance premiums, and complete other forms of transaction in real time.

The migration of the mobile payments service to the new platform is being handled by Huawei, the telecommunications provider from China. It has been estimated that the first phase will be completed before the end of 2013, and that the entire process will take a total of approximately 18 months.

Michael Joseph, a former CEO of Safaricom, explained that as well as mobile payments of bills, the new upgraded platform will also make it possible for the integration of M-Pesa with other types of vendors, including retail outlets. This will make it possible for in-store real time payments to take place at some point in the not too distant future.