Using the best practice methods for quick response codes will go a long way toward success.
If there is one form of mobile marketing that can be considered highly controversial at the moment, it’s QR codes.
While some feel it is one of the best technologies currently available, others feel it was dead before it started.
No matter how you may feel about QR codes, the fact is that some companies have used them in order to achieve tremendous responses and highly successful campaign results. The difference between the efforts that have been a complete flop, and those that have broken records is in the techniques that are used. After all, the technology remains the same, no matter how it is applied.
QR codes are not all that complex, but need to be made worthwhile or they will not be scanned.
Among the issues to consider are best practices as basic as the following:
• Placement – if your QR codes are positioned in a way that they will not be noticed, then the odds are that your results will be minimal to nonexistent. You need to make sure that they are visible enough that the viewer will spot them, as well as being the right size that they will be easily scanned. Make sure that they are not located in the crease of a magazine or in a spot that the user will not be able to conveniently snap it.
• Call to action – when you apply QR codes as a marketing tool, you need to make sure that you are encouraging the customer to do something, such as make a purchase, learn about a relevant product, or take advantage of a promotion. By simply linking to a homepage, you will be creating a dead end for users as they have been provided with no further instruction as to how to proceed. The success of these barcodes is based on using them to accomplish a specific goal.
• Landing page – the page to which consumers are directed after scanning QR codes don’t need to be complex or large. They simply need to be mobile optimized, useful, and interesting. They can include written content, but they should be designed in a way that provides a little bit at a time and encourages the user to continue to learn more. Additional content options such as videos can help to improve interest, provided that it does not overlook the call to action.
Is a mobile loyalty campaign right for every business…
Mobile loyalty programs are becoming increasingly popular among smartphone users, and retailers, restaurant owners, and other merchants are starting to recognize the size of the potential that they hold. However, all loyalty programs are not created equal over the mobile channel, so it is important to know how to evaluate one for its efficacy.
Use the following questions to help to decide whether or not a mobile loyalty campaign has the best chances of success:
• Is the program t
ransactional? Even though it is being used through a new technology and channel, the basic rules of loyalty programs remain the same. If it has been properly designed, then it should provide customers with rewards based on their purchases on an individual transaction basis.
• Is there compatibility between the plug-and-play and the current POS environment? In order to for it to work properly, this solution has to be able to send the transactional data directly from the POS at the time of the sale, in real time, or following the purchase in batch processing reports.
• Does it provide adequate security? Though loyalty programs based on plastic cards are on their way out, what consumers do like about them – and what is causing them to cling to them – is the fact that they are highly secure both for reward redemption and throughout the accumulation of benefits.
• Has it been proven to work? This may be a new channel, but you want a program that has already proven itself to work and won’t put off customers with its complications, crashes, bugs, problems, and unpredictable results.
Mobile loyalty campaign best practices
Though mobile loyalty programs may still be in the emerging phase, professionals in the industry are already suggesting the best practices for their development and use in a campaign. There are some recommendations that professionals are making that will help to define whose campaigns, as a whole, will and will not become successful.
With the speed of today’s technology, the choices that are being made for loyalty programs must not only cater to today’s consumers and devices, but also the trends that are soon to arrive.
Mobile marketing experts are making these recommendations…
- It is vital to include the use of mobile devices in any loyalty program, and the transition into that space should begin now.
- Mobile loyalty programs must have a transaction-based element in order to ensure long-term viability.
- Choosing the ideal platform for transaction-based loyalty programs will require companies to examine the way in which that platform will be able to access the existing point of sale’s transactional data. The cost of achieving this goal must also be evaluated.
- Eventually, mobile loyalty using near field communication (NFC) technology will surpass and then replace all other mobile loyalty offerings that are currently available. The solution that is chosen today must be designed in a way that it will transition seamlessly into the use of NFC.
